Summary
Join Token Metrics as a Cryptocurrency Customer Support Specialist and excel in meeting cryptocurrency customers' expectations by answering questions, processing orders, investigating issues, and resolving conflicts.
Requirements
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
