Job description
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
As a Customer Onboarding Systems Analyst, you will be responsible for the technology stack of our Onboarding Consultants. This role will work closely with the leadership of our Horizon 3 Onboarding Teams to enable them to meet the needs of our newest and most complex customers. For context, the Horizon 3 teams are responsible for activating new Toast customers in International Markets, Retail, and major Enterprise Brands (Hotels, Franchised Restaurants, and Stadiums). You’ll be on point for administering the tool that those teams use every day.
Specifically, you’ll help with crafting our end user experience in Project Management, CRM, Field Service, and Scheduling tools. You’ll help provide solutions that meet the rapidly evolving business needs of the organization, creating transparent processes in our existing implementations of Onboarding Tools, and collaborating with developers to design new deployments when needed. You’ll take ownership of the functional data for this team, ensuring its accuracy and reliability while making it easy to summarize effectively for both internal executives and external stakeholders. Finally, you’ll partner directly with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes, and educate employees on the effective use of the technologies and processes necessary for the business to operate.
About this roll\* (Responsibilities):
- Administer 3rd party Salesforce applications that enable the onboarding teams’ workflow, like TaskRay, Field Service Lightning, etc.
- Research and stay informed about the tools used across the business to identify opportunities for streamlining. Where feasible, suggest consolidating tools to improve knowledge sharing, enhance collaboration, and reduce unnecessary licensing costs. For example, minimizing redundant project management or communication tools can drive efficiency and cost savings.
- Work with a group of cross-functional business stakeholders to understand their goals and operational requirements. Identify opportunities to streamline projects for Core SMB to determine if they also apply to Enterprise.
- Translate business requirements into complete technical requirements, and work closely with Salesforce product owners to develop system solutions.
- Identify, select, and implement best practices to gather, document, streamline, and improve business processes for the onboarding department.
- Complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones.
- Assist our Onboarding stakeholders in understanding process bottlenecks and inconsistencies.
- Assist with the development and implementation of new processes and procedures for effective and efficient team operations.
- Help develop high-quality data for dashboard reporting to manage new KPIs and metrics effectively. Suggest scalable ways to align to ensure data integrity across different LOBs. (Example: Using the same table, filters, and definitions on data sets)
- Work closely with our data analysts to help them understand how to read functional data about this team and design data capture mechanisms to fill in blind spots in their analytical toolbox.
Do you have the right ingredients*? (Requirements)
- At least 2-4 years of Salesforce ecosystem experience
- Experience administering 3rd party large-scale applications and/or projects
- Excellent organizational, time management & verbal/written communication skills
- Demonstrated experience in improving processes to drive efficiency
- Experience in managing projects from conception to delivery
- Strong working knowledge of the overlap between operational execution and systems
- Work experience in an Agile/SCRUM environment
Special Sauce* (Nice to Haves)
- Prior work experience managing Salesforce Field Service Lightning, TaskRay, LeanData, Wootric, and Qualtrics
- Prior experience working to support Restaurants, Enterprise, International, or Retail Customers, with extra points for knowledge of complex Brand structures.
Our spread* of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-DNI
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range
$72,000—$115,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
