Job description
Our Client New Balance: Born to Move- New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you’ll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
What’s your Mission?
Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise: Develop a deep understanding of our client’s products and services.
Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Your Experience, Our Future
Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
Advanced English Proficiency: Excellent written and spoken English communication.
Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Your Benefits Package
Start Date: 18th of August 2025.
Hours: 25 hours/week
Work Schedule: Monday to Friday from 3 pm to 8 pm.
Salary: €12.692 gross per year
Holidays: 24 working holidays (pro-rata)
Work Model: Hybrid (6 days per month at the office)
Training: Monday to Friday from 10:00 am to 7:00 pm
Office Location: Barcelona (La Sagrera)
Additional Perks:
Career Growth: Ongoing training and development.
Well-being Support: Confidential counselling and resources.
Perks & Discounts: Exclusive offers and rewards.
Health Benefits: Discounted health insurance.
Skill Development: LinkedIn learning and certifications.
Referral Program: Bring a friend and get a referral bonus.
