Job description
Infomedia & the role
Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.
Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.
Job Summary
Primary responsibility is to effectively provide product and service support to end-users of Infomedia products. You will engage with our customers via email, live chat and telephone to resolve problems and ensure we provide an excellent standard of customer service. Written and verbal business fluency in German and English is required.
Hours of work and location
Our team works Monday to Friday, either 7:00 a.m. to 4.00 pm or 8.00 am to 5.00 pm. Our team is based in Cambridge, UK, and Cologne, Germany, but it may be possible to perform this role remotely from Spain or the UK.
What You’ll Do
- Support our Customers from the European market in all products
- Product Issue Resolution
- Outbound call campaigns
- Maintaining the customer database
- Maintain our KPI’s to ensure a high level of customer service
- Continue to improve and maintain product knowledge
- Follow all internal procedures
- Liaise with other internal departments to resolve issues.
What You’ll Bring
- Working knowledge of the internet and search engines
- Excellent verbal and written communication skills
- Information-gathering and problem-solving skills
- Ability to adapt quickly to changes in products
- Team-based attitude
- Customer focused
- Business fluency in written and spoken Spanish, French and English.
Why Choose Us
As a global leader in our industry, we develop innovatively crafted, data-driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day-to-day varied work coupled with our relaxed, informal, yet high-performing environment are the key things that make our team happy.
Culture and Benefits
We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
About Infomedia
Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.
- 30 years industry experience
- Established global operations throughout 186 countries in 34 languages
- Our software is used by over 220,000 automotive industry professionals around the world.
