Job description
Keeper is hiring a motivated and passionate Bilingual (French) Training Specialist, EMEA (Remote - US, Ireland Hours) to join an expanding team within our B2B Support division. This role is based in the United States but operates on Irish Standard Time (IST) to support our customers and internal teams located in Ireland and the broader EMEA region. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Bilingual (French) Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.
Hours: To operate 8:30am - 5:00pm on Irish Standard Time (IST), for example 2:30am - 11:00am CST
Responsibilities
Conduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels
Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning
Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience
Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each training
Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
Work from the United States while maintaining active working hours aligned with Irish Standard Time (IST) to effectively collaborate with regional clients and internal team members
Communicate with French and English speaking customers, both verbally and in writing
1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
Must be bilingual, native French with English fluency (both verbal and written)
Strong understanding of SaaS products and technologies
Excellent communication and presentation skills
Ability to adapt training content to varying audience needs and skill levels
Ability and willingness to consistently maintain Irish Standard Time (IST) working hours
Exceptional organizational and project management skills
Experience with Google docs and MS-office tools
Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
