Job description
Title: Customer Success Specialist
Location: Hybrid – ~70% Remote, 30% In-field (Travel)
Territories May Include:
Los Angeles, Orange County, San Francisco, Las Vegas, Phoenix, Dallas, Houston, Chicago, New York, Miami, Atlanta, Boston, Philadelphia, Charlotte, Seattle, Washington D.C., Denver
Role Overview
The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.
Key Responsibilities
Onboarding & Training
- Assist new customers with product setup and digital workflow basics
- Participate in remote and in-person onboarding sessions
- Support delivery of educational content for study clubs, events, and webinars
Customer Support & Engagement
- Serve as a key point of contact for assigned accounts
- Provide first-level support for product-related questions and usage
- Help identify customer needs and encourage product adoption
Community Building
- Support organization and facilitation of local study clubs and peer-to-peer events
- Promote a collaborative, engaging customer experience across channels
Documentation & Escalation
- Log interactions and feedback in CRM systems
- Escalate technical issues as needed with clear documentation
Ideal Candidate Profile
1–2 years of customer-facing experience (dental, healthcare, SaaS preferred)
Excellent communication and interpersonal skills
Comfortable with digital tools, CRM platforms, and remote work
Willingness to travel occasionally within the assigned region
Some regional travel with occasional overnight stays (1–2 nights/week max)
Sprintray is an equal opportunity employer.
Level: BUS IC1
Location: Hybrid
Salary Range - $60,000 – $70,000
About SprintRay:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.
To All Recruitment Agencies:
Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
