Job description
About CVEDIA
At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.
This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.
Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.
What You’ll Do
As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:
- Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
- Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
- Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
- Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
- Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
- Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.
What You’ll Need to Succeed
We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.
Technical Know-How
- Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
- Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
- Log Detective – Ability to inspect log files to identify errors and understand application behavior.
- Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
- Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
- Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.
Customer Engagement & Problem-Solving Skills
- Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
- Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
- Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.
What Makes This Role Exciting?
✅ Learn from the Best
You’ll receive full support and hands-on training from our experienced team during onboarding.
✅ Autonomy & Growth
You’ll have the freedom to explore your interests and develop your career in a direction that excites you.
✅ Cutting-Edge Technology
Work on innovative AI-powered video analytics and help shape the future of the industry.
✅ Long-Term Career
Join a company where employees stay for years, growing their skills and making a lasting impact.
Why Join CVEDIA?
🔹 Work remotely with a flexible schedule
🔹 Be part of an innovative, fast-growing company
🔹 Collaborate with a passionate and supportive team
🔹 Develop expertise in AI, machine learning, and video analytics
This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!
Apply today and start your journey with CVEDIA.
