Job description
The future of insurance starts with AI. To date, Shift Technology’s AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.
YOUR ROLE
Customer Success teams are absolutely key to Shift’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executives (Claims Director, Head of Payment Integrity, CIO, etc.) in the launch of the solution, driving ongoing adoption, establishing success criteria, and managing renewals. You will work with the rest of the Shift organization to uncover new ways to integrate Shift into the client and to help improve our products.
As a Customer Success Manager, you will be responsible for working closely with various internal and external teams, with a focus on helping our clients with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to their business.
YOU’VE GOT WHAT IT TAKES, IF YOU
- Have at least 5 years in the Healthcare industry working with Payment Integrity, waste, abuse, or fraud technology-based products.
- Strong Change Management skills and able to oversee multiple accounts simultaneously.
- Experience with System Implementations/ Data Analytics/ Data transformation
- Have partnered with a Delivery organization, lead client meetings in tandem with the Delivery organization, and partnered with Data Science and Delivery to deliver results to your client(s)
- Have excellent communication skills; you know how to make complex things feel simple; can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
- Have experience leading client meetings, demoing solutions, working with external partner organizations, lending thought leadership for improvement of the existing solutions, as well as new solution ideation, and discussing current trends in Healthcare insurance
- Able to travel as needed (~20%, but can and will vary based on the needs of the organization)
- Healthcare coding experience, claims processing experience or related knowledge, strongly preferred
YOUR RESPONSIBILITIES
- Drive retention and growth of clients by understanding their business needs and helping them succeed
- Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
#LI-REMOTE
#LI-MG1
The range listed is for base compensation. Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.
In addition to base salary, your total rewards package will include additional components such as incentive pay, equity, and benefits. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position.
US Base Salary Pay Range
$100,000—$135,000 USD
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
