Customer Success Specialist

🇵🇭 Philippines - Remote
💬 Customer Service🔵 Mid-level

Job description

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

About Tsunami Express

Tsunami Express is a Car Wash platform business focused on building and buying brands in one of retail’s fastest-growing spaces: express car washes. Our mission is to disrupt this $14bn industry by using technology to drive growth and expanding our network of data-enabled washes. Service and performance sit at the core of all that we do, and we believe this will help us capture and maintain long-term relationships with customers. We have doubled our car wash count over the last year and are on the path to more than triple that again over the next few years.

We’re a forward-thinking company where innovation meets customer care, and we’re looking for passionate individuals to join our growing team.

Role Overview:

As a Customer Success Specialist at Tsunami Express, you’ll be on the front lines, helping our customers navigate their memberships, manage accounts, answer their general inquiries, and ensuring they leave each interaction feeling valued and understood. As we grow our team, you’ll be instrumental in helping us create and build the foundation for an amazing customer experience.

Key Responsibilities:

  • Provide exceptional customer service via phone, email and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback.
  • Execute on established playbooks to resolve customer issues efficiently and effectively, while assisting in documenting and improving processes that already exist.
  • Work cross-functionally with operations and growth team members to resolve customer questions and issues.
  • Collaborate with the Success team to identify patterns of customer pain points, refine support processes, and improve the customer experience.
  • Assist with account updates, data management, and the analysis of customer support trends.
  • Document and track key learnings, ongoing issues, and share insights with other teams for visibility.
  • Help with other customer success projects as needed, such as outreach for payment information updates, proactively requesting customer feedback, researching customer accounts and more.

What We’re Looking For:

  • Customer Empathy: You are an exceptional listener and care deeply about understanding and helping with customer needs. You have a genuine desire to resolve customer issues.
  • Communication Skills: Top-notch written and spoken communication abilities in English. You are comfortable and confident in English conversations.
  • Ownership and Dependability: A strong sense of responsibility and the ability to deliver consistent, reliable results.
  • Team Player: You are highly collaborative and thoughtful in your approaches, whether you’re working with your own team or cross-functionally. You build trust easily with colleagues.
  • Adaptability and Curiosity: Comfortable with ambiguity and eager to embrace new challenges. You aren’t afraid to get creative to help solve a new problem. You’re able to learn new tools with ease.
  • Growth Mindset: An eagerness to learn and grow within a fast-paced, evolving environment. Our Customer Success organization is still new, and you will have the opportunity to help us become even better!

Additional Details:

  • Business operating hours are in the United States Central Time Zone, between Monday to Friday 8 AM to 6 PM CT and Saturday and Sunday 8 AM to 4 PM CT. Earliest shift times start at 7:30 AM CT, and latest shift times end at 6:30 PM CT.
  • You will work 5 days a week but will have 2 consecutive days off.
  • Standard shift schedules are typically in place for a quarter (four months) at a time.
  • Location - Philippines (Remote)

Share this job:
Please let Fresh Prints know you found this job on Remote First Jobs 🙏

Similar Remote Jobs

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply