Dialpad

We are a software development company founded in 2011, with 1001-5000 employees and 30,000 customers. We offer an AI-powered communications intelligence platform that brings together contact center, calling, messaging, and meetings in a single cloud platform.

Our platform uses AI to improve customer experience, resolve issues faster, and support sales teams. We have products for customer service, outbound sales, and all-in-one communications. For customer service, we offer real-time AI tools. For outbound sales, we provide tools with AI insights and automations. Our all-in-one communication platform uses AI to take notes and provide insights.

We also have always-on AI Agents that can handle complex tasks like scheduling appointments, processing orders, and managing refunds across various channels, including voice, chat, SMS, and email. Our platform is built for enterprise scale, is HIPAA compliant, and SOC 2 certified, with immutable audit logs and PII protection.

We integrate with applications like Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, Front, Hubspot, and Microsoft Dynamics. Our specialties include communications, telecom, business services, telephony, contact centers, VoIP, internet phones, call centers, SaaS, collaboration, remote work, distributed work, work from home, team collaboration, productivity, artificial intelligence, sales, sales coaching, and video conferencing.

Our mission is to change how the world works together. Our values are:

• Do the right thing
• Delight our users
• It takes both skill & will
• Innovate continuously
• Every voice matters

We cultivate a culture of collaboration and innovation, believing our employees do their best work from anywhere. We are committed to embracing every voice, idea, and perspective.

We’ve been recognized as a Top Workplace seven times and are a certified Great Place to Work. Our culture elevates people, celebrates wins, and encourages development. We aim to hire passionate and talented individuals who value curiosity, persistence, empathy, and collaboration.

We have a global presence with eleven offices and hire worldwide, including in San Ramon, Austin, Tempe, Denver, Vancouver, Tokyo, Sydney, London, Bengaluru, and Manila. Through Dialpad for Good, we support over 650 businesses through programs like Dialpad for Startups, Tech for Black Founders, and Nonprofit initiatives.

We offer competitive salaries and stock options. Employees receive medical, dental, and vision plans, plus access to an Employee Assistance Program. We provide a monthly stipend for gym memberships and offer various wellness events, such as fitness classes, zen sessions, and cooking classes.

For flexible work, we offer a monthly stipend for cell phone and home internet, and cover home office equipment costs. We also have a generous time off and vacation policy. For professional development, we offer a yearly stipend for continued learning and education expenses. We have a strong training program to support employee potential and growth.