Job description
Job Title: Revenue Manager
Location: Remote
Team: Finance & Accounting
Reports To: Controller
About the client (Saltbox):
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area!
What You’ll Do
As our Revenue Manager, you’ll lead the systems, processes, and people behind our revenue operations. You’ll manage the Billing team, optimize workflows, and ensure accurate, actionable revenue data. This is a critical, cross-functional role at the intersection of Finance, Operations, and Customer Success.
Key Responsibilities:
Lead and develop the Billing team, setting clear expectations and fostering a customer-first mindset
Oversee billing communications, ensuring clarity, compassion, and urgency
Monitor and improve performance metrics like response time, resolution time, and CSAT
Own the monthly revenue close — including reconciliations, reporting, and variance analysis
Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights
Automate and improve manual billing workflows, including invoice generation and refund approvals
Act as point of escalation for sensitive billing issues; de-escalate with accuracy and empathy
Track open tickets and customer conversations to identify patterns and drive product/process fixes
Partner with CX, Finance, and Ops to align revenue processes with customer needs
Support audits and finance data requests, ensuring readiness and clean documentation
Resolve revenue data discrepancies across systems and teams
Refine billing and revenue policies based on feedback, edge cases, and business complexity
What We’re Looking For
We’re seeking someone who thrives in fast-paced, evolving environments. You’re a strategic thinker and hands-on operator who loves solving problems and building smooth, scalable processes.
Must-Haves:
5+ years in revenue ops, billing, accounting, or finance (startup or SaaS/logistics a plus)
Proven leadership experience; managing offshore teams a plus
Deep understanding of revenue flows (e.g., subscriptions, usage, tiered pricing)
Hands-on with billing/finance tools — NetSuite and Nexudus a plus
Strong spreadsheet & reporting skills (Excel, Google Sheets)
Process design and automation experience for billing/invoicing workflows
Clear communicator across functions and in customer interactions
Comfortable navigating ambiguity and prioritizing in a fast-moving setting
High attention to detail and consistent reporting accuracy
Customer-centric mindset with a focus on resolving issues and designing smart policies
