Job description
Zigzag is looking for a Customer Support Associate to join our client’s team.
About our Client:
Our client is a fast-growing, tech-enabled company that helps businesses streamline their networking experience through smart digital business cards and seamless onboarding tools. We’re passionate about delivering outstanding service and building long-term client relationships.
About the Role
We’re looking for a Customer Support Associate to join our remote team. This role is ideal for someone with strong communication skills who enjoys solving problems and is eager to learn the technical side of support. You’ll be primarily handling email-based inquiries, with occasional client-facing video calls to support onboarding with our US-based team.
Key Responsibilities
- Respond to customer inquiries and issues via email in a professional and timely manner
- Coordinate with the US team to support client onboarding sessions over video calls
- Provide clear and concise product guidance to clients
- Collaborate with internal teams to ensure customer satisfaction
- Log and track support requests and feedback for continuous improvement
Qualifications
- Excellent written and verbal communication skills in English
- Comfortable speaking with clients on video calls
- Strong attention to detail and organizational skills
- Willingness to learn technical aspects of the product (training will be provided)
- Ability to work independently in a remote setup
- 2- 3 years of Customer Support or Customer Service experience
Work Environment
- Remote: Fully work-from-home setup
- Shift: Night shift to align with US business hours
- Tools: Must have a reliable internet connection, a quiet workspace, and a functioning headset and webcam
Why Join our Client?
- Be part of an innovative and growing global team
- Gain exposure to an international customer base
- Enjoy a supportive work environment that encourages growth and development
