Summary
Join Aircall as a Systems Specialist in the Support Operations and Strategy team, responsible for managing and maintaining customer-facing technology, driving improvements, and collaborating with cross-functional teams. This role requires fluency in English, experience with Zendesk, exceptional communication skills, and a customer-obsessed mindset.
Requirements
- Fluency in English is mandatory
- Experience with Zendesk is a must
- Exceptional written and verbal communication skills
- Motivated to pursue the best technical solutions to problems
- Comfortable working alongside technical stakeholders in cross-functional initiatives
- Determined to provide the best possible experiences for our Support team and customers
- Customer-obsessed with an eye for continual improvement
- Creative problem solver and can identify obstacles and viable solutions
- Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
Responsibilities
- Manage and maintain our customer facing technology portfolio
- Have an eye for continuous improvement and follow best practices
- Collaborate closely with the Customer Support team and others including Customer Success, Onboarding, and Sales
- Drive on-going improvements to our ecosystem and assist in evaluating new technologies
Preferred Qualifications
- Customer Support and/or CX experience at a great advantage
- Strong experience with Aircall, Intercom, Salesforce, Jira and Looker
- Good SQL, programming language knowledge and Knowledge of web technologies
- Relevant technical Application certifications
Benefits
Competitive salary package & benefits (health coverage, lunch, commute, sports)
