Shopmonkey

We are a software development company founded in 2016. We provide a cloud-based platform that helps auto repair shops manage their business, from customer service to parts inventory. Our platform helps owners gain insights into their operations. Over 8,000 auto shops in North America use our software.

Our platform helps shops manage their specific workflows, offers integrated messaging for customer communication (estimates, updates, questions), and provides a single view for multiple locations. It includes a POS system for creating estimates and invoices, handles digital payments online or in person, and integrates with QuickBooks. Our software also works as an auto repair CRM. It supports digital inspections to help increase average repair orders (ARO), manages appointments with automatic confirmations and reminders, and offers built-in marketing tools to manage online reputation.

Our solution supports many auto repair specialties, including general auto, tire shops, quick lube, heavy-duty repair shops, wrap and detail shops, mobile repair, marine repair, motorcycle repair, restoration shops, and RV repair. Key features include shop management, SMS and email communication, inventory control, technician tracking, quotes and invoices, customer relationship management, estimated labor, and parts ordering. We designed the platform to be intuitive, dependable, and fast, improving efficiency for everyone in a shop.

Our mission is to modernize the auto repair industry and support its community. We aim to help auto shops improve their businesses and enable our customers to work more efficiently, leading to growth.

We value customer success and growth, and we are committed to building an inclusive and equitable workplace. Our company culture encourages collaboration and adaptability, like a startup.

We have grown to a team of over 200 members globally. We operate with a distributed team worldwide. For positions based in the San Francisco Bay Area, we have a hybrid work model requiring in-office presence two days per week in Larkspur. Some roles, like certain implementation team positions, are fully remote and align with U.S. East Coast customer hours. Engineering roles can also be fully remote for candidates in locations like Armenia.

Our work environment emphasizes proactive problem-solving, multi-tasking, and adapting in a dynamic startup context. We promote collaboration, continuous learning, and value diverse backgrounds. We aim to build an inclusive and diverse team. Engineers have opportunities to contribute to the technical interview process. We focus on delivering exceptional customer care during onboarding and implementation processes.

We offer health and wellness benefits, including medical, dental, vision, and life insurance, available on the first of the month following your hire date. These benefits also include short-term and long-term disability, an employee assistance program, reimbursement for a personal health and wellness membership, and parental leave. A 401(k) is available when you are hired.

Time off includes 11 paid holidays and flexible time off. We support giving back through matching donations for approved charitable organizations and organizing group volunteer efforts. Employees are eligible for equity participation or stock options. For fully remote roles, we provide a home office setup allowance of up to $750.00, along with a company laptop, virtual activities, and occasional in-person team meet-ups.