Job description
About One Rail’s Data & Analytics Team
OneRail is a leading SaaS platform providing final mile delivery solutions that unify shippers, carriers, and customers into a seamless delivery experience. Our Data & Analytics team drives actionable insights and supports business performance across the organization—from Sales and Customer Success to Product, Operations, and Engineering—through standardized reporting and high-impact analytical solutions.
Role Summary
As a Data & Analytics Program Manager, you will be the operational backbone of OneRail’s Data & Analytics team. This role blends business analysis, project coordination, and program operations to support the intake, prioritization, and execution of analytics initiatives. You will serve as the liaison between business stakeholders and technical data teams, translating requests into structured requirements and ensuring alignment through delivery. This is an individual contributor role ideal for a detail-oriented, collaborative professional with a strong understanding of modern data workflows.
Key Responsibilities
Workflow Intake & Prioritization
- Serve as the primary point of contact for data and analytics intake requests.
- Evaluate and triage incoming requests based on impact, urgency, and resource capacity.
- Facilitate sprint planning or kanban processes and manage task tracking via tools like ClickUp.
- Support scoping and effort estimation to aid in sprint forecasting.
Stakeholder Engagement & Requirements Definition
- Translate business questions into structured technical requirements.
- Lead discovery sessions to define scope, success metrics, and deliverables.
- Communicate progress, blockers, and timelines clearly and proactively.
- Ensure alignment on scoped deliverables and manage expectations throughout the project lifecycle.
Project Coordination & Delivery
- Track task ownership, monitor timelines, and escalate blockers as needed.
- Maintain a roadmap of current and upcoming initiatives.
- Coordinate across departments to align dependencies and ensure smooth execution.
Documentation & Process Optimization
- Maintain and enhance SOPs, intake templates, and QA checklists.
- Centralize project documentation, including outcomes and stakeholder-facing materials.
- Partner with enablement and training teams to support stakeholder education on data tools and processes.
Team Support & Onboarding
- Assist in onboarding new team members with established best practices and frameworks.
- Contribute to evolving and scaling project management and intake operations.
Required Qualifications
Experience & Skills
- 3+ years in a business analyst, data program coordinator, data program manager, or analytics operations role.
- Proven ability to manage multiple complex analytics workflows concurrently.
- Experience in SaaS or technology environments supporting cross-functional teams.
- Strong communication and stakeholder management skills.
- Comfortable prioritizing competing demands with sound rationale.
Technical Aptitude
- Proficiency in project management tools (e.g., ClickUp, Jira, Asana).
- Familiarity with SQL and data analytics workflows; experience with Snowflake and Power BI a plus.
- General understanding of modern data warehouse and pipeline architecture.
- Exposure to Python is helpful but not required.
Preferred Qualifications
Experience building dashboards for team performance or KPI tracking.
Familiarity with Agile methodologies or Scrum frameworks.
Prior experience creating SOPs or documentation for analytics operations.
Exposure to Python is helpful but not required.
