Job description
ABOUT US:
- 💡We exist to EMPOWER companies’ growth by making data protection SIMPLE, EASY, & INTERESTING by combining TECHNOLOGY with EXPERTS.
- We’re building the COMPLETE DPO SOLUTION with hand-in-hand access to an EXPERT, backed up by EASY-TO-USE SOFTWARE. 🧑💻
- Over 60 top companies trust our DATA PROTECTION-AS-A-SERVICE, and we’re fast becoming the go-to name for start-ups and scale-ups.🚀
- You will join a FAST-GROWING TECH SCALE-UP, working with leaders from some of the hottest and fastest-growing companies, giving you a network and many exciting opportunities to supercharge your career. 💫
- We’re a FLEXIBLE AND REMOTE-FIRST COMPANY with a team of 16, and 7-figure revenues, that recently won Tempo’s Top 100 Start-up Award (2 years in a row) and Flexa’s Industry Awards for Flexible SaaS and Software (2023) 🌟
ABOUT YOU:
You are an ambitious, self-driven individual, continually pushing boundaries and questioning norms, committed to revolutionising data protection practices and empowering companies to navigate compliance simply and effortlessly while fostering their growth.
While you are looking to relish the flexibility of managing your own time and various customers in a fast-paced scale-up and SMBs environment, you are also looking to work as part of a stellar team of privacy professionals where mutual support and collaboration drive success.
You thrive in a technology-driven environment and are ready to move beyond outdated approaches to data privacy, which often involve rigid rules, traditional methods, and reliance on spreadsheets in the digital age. Your open-mindedness and ability to adapt make you stand out.
You’re ready to join a business in a powerful phase of growth – our product is at its peak, our momentum is real, and our ambition is high. Be part of a thriving, ambitious team driving the next chapter of success.
ABOUT THE ROLE:
- Act as the primary Data Protection Expert for a set of Trust Keith customers, independently delivering consistently outstanding service.
- Manage the i mplementation and delivery of a comprehensive privacy programme through the Trust Keith platform, ensuring progress aligns with agreed customer expectations.
- Lead customer-facing calls, including Risk Committee meetings and monthly workshops, leveraging the Trust Keith platform to identify and communicate priority risks, and resolve data privacy challenges.
- Manage customers’ data protection support queries in line with data compliance requirements and our SLAs.
- Develop an in-depth understanding of your customers’ risks and priorities by conducting data protection audits (which our platform makes easy).
- Actively share both customer insights and your feedback on our platform with the Product Team to drive continuous improvement and innovation.
- Collaborate with Customer Success, Product, and Operations to enhance our service, operations, and contribute to the growth and development of our product.
- Work closely with our Lead DPO and the wider team of privacy experts, contributing to the growth and culture of our privacy department by sharing best practices and knowledge.
APPLY IF YOU:
[We are an inclusive and diverse workplace, and we wholeheartedly welcome individuals from all backgrounds to join our team. We believe that a diverse range of thoughts, experiences, and perspectives greatly enhances our organisation and empowers us to excel together. If you don’t meet every requirement, we still encourage you to apply; your unique skills and background could be exactly what we need!].
Are able to commit to a minimum of 16 hours per week, with the possibility of increasing to 32 or more as business needs evolve between Monday and Friday, UK time zone and are happy to build your customer portfolio based on Trust Keith’s gradual growth.
You have at least 4+ years of experience in a data protection-oriented role.
Have certifications such as CIPM, CIPP/E, LLM, or IAPP membership.
You have proven experience navigating a broad spectrum of data protection regulations (such as UK/EU GDPR, PECR, and CCPA), applicable across the UK, Europe, and global markets.
Experience navigating data protection challenges relating to sensitive data, AI, healthcare, finance, or education would be an advantage.
Are self-motivated, thrive on working independently, and can manage your workload effectively without constant oversight.
You have worked with multiple customer/contractor roles.
You have exceptional customer-facing and stakeholder management skills to build and maintain excellent customer relationships.
You understand risk management, including monitoring, advising and reporting on risks.
You can simplify complex topics.
You have experience creating data protection documentation and assets (such as IARs, RoPAs, privacy notices, etc.), handling data subject access requests and breaches.
You are tech-savvy, eager to embrace new tools and push boundaries. Your unique perspectives on technology and privacy will be instrumental in shaping the future of our products.
Align with our values:
- Brave: You’re willing to challenge the status quo, share an unpopular opinion, and deliver and receive honest feedback.
- Diligent: You make yourself accountable by default, following through on what you say you’re going to do.
- Empathetic: You’re able to put yourself in the customers’ and other team members’ shoes; everyone is human, after all.
- Personal & Professional Growth Mindset: You’re ambitious, want to learn, grow, and become the best version of yourself.
- Quirky: You don’t take yourself too seriously… We know we’re building a company in an ‘unsexy’ industry, but that doesn’t mean it can’t be fun. We’re called Trust “Keith” because data compliance is often associated as a “boring” and “unsexy” subject stereotypically conducted by individuals with names like “Keith” [credit to Family Guy !].
WHAT WE OFFER:
- Peace of Mind: Say goodbye to worries about finding your next client; we’ve got you covered.
- Flexibility: Craft your schedule to suit your life, choosing the best days for you, with the only requirement being around to respond to online support queries and take occasional customer calls during our UK business hours (Mon-Fri, 9 am - 6pm) - please note this is a contractor role.
- Compensation: £550-day rate + generous performance-based bonus tied to customer success and renewals – the better your impact, the bigger your reward.
- A dynamic work environment: Engage multiple customers by dedicating your time between customer calls and questions, risk management and audits via our app, and monthly updates on your customers (via asynchronous communication or regular calls).
- Trust Keith training and development: Stay informed about company updates and gain insights into new app features through online training and workshops.
- Team Collaboration: Join our amazing team of privacy professionals, where support and collaboration thrive!
APPLICATION PROCESS:
- Step 1: Submit your CV and Video Application We would love to learn more about you!
- Step 2: Initial Chat 30-minute casual conversation to see if we’re a good mutual fit.
- Step 3: Skills Based Task Complete a task to showcase your expertise.
- Step 4: Skills Based Interview 60-minute skills-based interview
- Step 5: Meet the Team! 30-minute video call with some of our team members.
