Summary
This is a remote, intermediate-level position in the Charlotte area for a technician to handle deployment, installation, and customer support of Mashgin's checkout technology. The role involves 50-75% travel, troubleshooting issues, responding to customer escalations, maintaining technical knowledge, installing kiosks, and fielding customer service requests.
Requirements
- Bachelor’s Degree (or equivalent experience)
- Ability and desire to travel frequently
- Self-starter who is comfortable getting the job done without much assistance
- Relentlessly resourceful, always thinking outside the box to solve complex problems
- Strong communication skills
- Ability to lift 50 pounds or more
Responsibilities
- Traveling the country launching new locations and helping customers (50-75% travel is expected)
- Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
- Respond to customer escalations and inquiries, when needed seeking partners to assist
- Maintain a subject-matter expert level of knowledge of deployment systems and software
- Installing kiosks to ensure our customers and clients are set up for success
- Planning and preparing for deployments
- Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Preferred Qualifications
- Preferred: prior IT or tech repair experience
- Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
Benefits
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Competitive salary in a small, rapidly scaling company
