Job description
Company Description
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team. You will report to TSC Help Desk Manager.
Job Description
Job description
As the Desktop Engineer, your primary responsibilities will include hand-on development, standardization, and management of desktop infrastructure including hardware, software, images, updates and drivers along with overseeing the desktop infrustructure. The Desktop Engineer must have a approach and will drive improvements to overall desktop infrastructure. This Desktop Engineer will take responsibility and ownership of the daily and long-term strategic management of software and technology-related hardware within the organization
RESPONSIBILITIES
- Develop and implement plans for desktop platform optimization and standardization.
- Manage SCCM and JAMF infrastructure, ensuring installation, configuration, and maintenance.
- Create application deployment objects for software.
- Communicate with support teams for issue resolution and workstation management.
- Provide 3rd level desktop platform support and coordinate with vendors for issue resolution and strategy development.
- Coordinate critical updates and support the Windows Servicing Model.
- Monitor SCCM and JAMF platform health, addressing issues and maintaining client health.
- Package, troubleshoot, and support application installations.
- Oversee operating system deployment, updates, and maintenance.
- Manage incident and service requests, resolving or reassigning.
- Collaborate with support teams to determine causes of issues.
- Provide technical assistance and support to clients.
- Use ITIL and change management processes.
- Troubleshoot SCCM and JAMF distribution point issues.
- Manage hardware and software assets, ensuring compliance with vendor contracts.
- Apply continuous improvement strategies for technology spending.
- Support IT infrastructure and finance projects.
- Direct help desk team members and provide frontline assistance for complex inquiries.
- Organize training for team members on best practices.
- Maintain records of help desk activities and present evaluations to management.
- Foster good working relationships within the help desk team.
- Develop strategies to address and prevent issues.
Qualifications
Qualifications
- 1+ years of experience with application imaging
- Motivated and lead a team to work occasionally requiring after hours emergency response
- Problem analysis and resolution
Additional Information
- Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
