Digital Experience Solution Architect - AI & Agentforce

Job description

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

As a Solution Architect focused on digital experience, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You’ll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on solution design, architecture, and execution for front-door web based technologies, such as support sites, partner management portals, and conversational interfaces.

You will have the opportunity to:

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Required Qualifications:

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role

• 5+ years of CRM industry experience

• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud

• Hands on experience with at least one of the following:

  • Agentforce or other Generative AI driven platforms
  • Einstein Service Intelligence or Next Best Action
  • Experience Cloud

• Proven ability to design and optimize business processes across disparate systems

• Ability to lead a cross-functional team to create rich end user experiences

• Willing and able learner of new technologies

• Ability to tie outcomes to business value (return on investment) through storytelling

Preferred Skills:

• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Ability to drive requirements for custom web components
• Experience with GenAI prompt writing
• Comfortable using flow charting tools (e.g., Lucidchart)

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes

  • Introductory conversation to discuss the role and your experience

• Panel Interview with Real-Time Exercise (Video) - 60 minutes

  • The call will be split into two parts:
    • You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
    • You’ll get some time to interact with NeuraFlash delivery team members

• Organization lead interview (Video) - 45 minutes

  • You’ll talk through your career goals and relevant work examples
  • You’ll discuss challenges you have overcome and the tools you used to get there

• Leadership interview (Video) - 45 minutes

  • You’ll meet with a member of our leadership team

What’s it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!