Job description
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.
Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.
We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.
We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.
About The Role: The Director, Client Services is a senior leader responsible for strengthening the internal operations, performance, and strategic impact of our Services team. This role is critical in shaping how we deliver influencer marketing campaigns — not just through external client relationships, but through the systems, people, and processes that support them. You’ll oversee how client-facing teams are trained, resourced, and guided; define what best-in-class service looks like across the agency; and ensure every campaign runs smoothly, efficiently, and with purpose. From quality control to team development, this role is rooted in operational excellence, mentorship, and driving measurable outcomes across the business.
What You’ll Do:
Client Service Operations & Team Oversight: Lead and support a team of Account Leads, overseeing campaign delivery, team performance, and client satisfaction across a broad portfolio. Regularly assess team bandwidth and account assignments to ensure balanced resourcing and optimized service delivery. Facilitate recurring internal meetings to drive alignment, accountability, and ongoing communication.
Quality Control & Performance Monitoring: Oversee quality assurance for all campaign deliverables, including upcoming activations and final wrap reports. Review and approve key client materials, providing strategic insights and actionable recommendations to elevate performance. Monitor key client KPIs, flag risks, and guide the team in optimizing results and fostering long-term client satisfaction. This role also plays a critical part in the presale process — reviewing scopes of work, deliverables, and timelines developed by Sales and Strategy to ensure what’s being sold is feasible, executable, and aligned with internal capacity and standards of delivery.
Process Development & Workflow Optimization: Identify opportunities to streamline how we work, and deliver exceptional services. Partner with Customer Operations, Revenue Operations, & Product teams to scope and implement internal processes that help reduce execution friction while maintaining high-touch service standards and creative excellence.
Team Management, Training & Growth: Support with recruiting, onboarding, and ongoing training efforts for the Services team, guiding their professional development through coaching, real-time feedback, and structured learning opportunities. Set expectations for performance and model what proactive, strategic, and high-quality client service looks like.
Cross-Functional Collaboration: Partner with Sales, Strategy, Operations, and Creator Partnerships to align on account planning, resource allocation, and executional delivery. Collaborate closely with leadership to define and evolve our approach to client engagement across touchpoints, ensuring consistency and clarity across the org.
Creator Economy Leadership & Internal Education: Help evolve company-wide fluency and innovation in influencer marketing and the creator economy. Share thought leadership, platform insights, and cultural trend updates to sharpen the team’s perspective and approach. Drive the development of best practices and strategic POVs that embed innovation across campaigns.
What You’ll Need:
You bring 7+ years of experience in client services, influencer marketing, or digital operations with a strong foundation in leading client-facing teams. You’ve overseen books of business, monitored KPIs to drive success, and know how to balance team needs with business priorities. You’re a systems thinker who loves building processes that actually work — and a collaborative leader who creates clarity and structure without sacrificing creativity. With a sharp eye for quality, a passion for talent development, and a strategic mindset, you’re ready to guide a growing team to operate at its highest potential.
How you work:
- You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
- Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
- Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics.
- Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
- You share insights to help the team stay ahead and make informed decisions.
- You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
- You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$150,000- $180,000 OTE USD
*Co-op team members, independent contractors, and freelancers are not eligible for company benefits.
#LI-Hybrid #LI-Remote
Where we work
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
