Job description
About Tekmetric
Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.
Our customers love our products. We love serving them. And we love the journey we’re on together.
Come build with us!
What You’ll Do
We’re looking for a bold, creative, and strategic leader to join our team as Director/Head of Brand and Community - a first-of-its-kind role designed to build a best-in-class brand engine from the inside out. You’ll be responsible for shaping our identity, elevating our thought leadership, and creating a sense of belonging across our customer base and the broader industry.
You’ll bring the Tekmetric brand to life across every touchpoint, not just through campaigns, but through powerful storytelling, provocative content, and by sparking meaningful conversations that position Tekmetric and our customers as the changemakers of the industry. This includes leading strategy and execution across brand identity, design, content, social media, PR, communications, thought leadership, customer advocacy, and community engagement.
We have a standout product, an incredible support team, and a passionate customer base. Now we need a brand and community leader who can turn that momentum into a movement. Someone who sees community as an accelerant, brand as a strategic growth lever, and thought leadership as a tool to elevate both our company and the industry as a whole.
- Build a Movement: Turn Tekmetric’s vision into an industry-wide conversation. Identify and amplify trends, challenges, and opportunities that matter to shop owners, and lead the narrative through strategic content, thought leadership, and community initiatives. Inspire a movement around elevating the auto repair experience for shops, their teams, and their customers.
- Lead & Inspire: Build and mentor a high-performing team of creative marketers, acting as a player/coach to drive innovation, collaboration, and results. Foster a culture of bold ideas, authentic storytelling, and continuous learning.
- Brand Strategy: Own and evolve Tekmetric’s brand positioning, messaging, and visual identity to reflect our values, vision, and market leadership. Ensure consistency and resonance across every customer and market-facing experience.
- Thought Leadership & Content Creation: Lead the development of influential, multi-channel content (written, video, audio, social, visual) that positions Tekmetric and its leaders as visionary voices in the space. Partner with executives to craft thought leadership that resonates inside and outside the industry. Create content that educates, provokes, and engages.
- Community & Advocacy: Design and scale programs that activate, engage, and celebrate our community of shop owners including our active user group, peer networks, social groups, and regional events. Build systems to identify and elevate customer champions, turning their wins into stories that inspire others.
- PR & Communications: Lead external communications, including media relations, press releases, awards submissions, and brand-level announcements. Manage our executive voice in the market, developing media opportunities and speaking engagements that reinforce our thought leadership.
- Design: Oversee the design function to ensure our visual identity is both consistent and evolving, capturing the energy of our brand and industry movement.
- Collaborate Cross-Functionally: Partner with teams across the business including Product, Customer Experience, Sales, People, and more to ensure brand and community are woven into every customer and employee interaction.
- Measure What Matters: Define and track KPIs across brand awareness, content performance, thought leadership reach, and community engagement. Use data to inform decisions, identify opportunities, and continuously raise the bar.
What You’ll Bring
- A visionary brand leader with 7+ years of experience in brand marketing, community building, communications, or related fields, ideally within high-growth SaaS or customer-centric industries.
- A storyteller and movement builder who knows how to spark meaningful conversations and position a company as a category-defining force.
- A strategic, hands-on builder who thrives in ambiguity, with the ability to shape big-picture vision and execute flawlessly on the details.
- A community-first marketer who believes that the people behind the product are the heartbeat of any brand, and knows how to celebrate and engage them.
- A collaborative leader who can influence cross-functionally and inspire others toward a shared vision.
- Bonus - You have experience working in or adjacent to industries like automotive, trades, small business, or vertical SaaS.
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
Build things that matter:
- You have a love of building something new or improving on current processes and care about making a positive difference.
We’re all entrepreneurs:
- You love learning new things and are comfortable working in a startup-like, dynamic environment – moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
Yes before no:
- You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
We matter to each other:
- You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
What We Offer:
Healthcare Insurance and Leave:
- Flexible and remote work opportunities
- Generous PTO
- Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
- Excellent Medical, Dental, Vision and Prescription Drug Coverage
Financial Benefits:
- 401(k) Retirement Savings Plan with a 6% Match
- Employer covered STD, LTD, Life and AD&D Insurance Programs
- Up to $60 monthly for wellness expenses and activities
- Education Assistance- includes undergraduate/graduate courses and continuing education
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
