Job description
Why you’ll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
Overview:
Join our innovative technology department as the Director of Data Operations at our mortgage servicing, SaaS-based, financial technical company. We are seeking a seasoned professional with extensive experience in data management, warehousing, data lakes and Cloud-based data interaction ecosystems. Your strategic mindset combined with an authentic leadership style ensures that you will thrive in this exciting role. As the Director of Data Ops, you will lead a team responsible for overseeing data operations, managing data infrastructure and architecture, ensuring data compliance, monitoring data performance metrics, and supporting strategic decision-making across the organization.
Your day-to-day at Sagent:
Leadership and Management:
• Lead, mentor, and manage a team of data professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct performance appraisals, pay reviews, and provide training and development opportunities for team members.
• Forming and building up Internal Data Ops Teams and nurturing secondlevel leadership and robust support structures.
Strategic Data Performance Analysis:
• Develop and conduct data analysis to support evaluation, research, assessment, and strategic planning initiatives.
• Knowledge and previous experience setting up and managing Production Systems
• Knowledge and expertise recommending, installing, and rolling out effective monitoring tools
• Knowledge of data pipelines and data integration techniques
• Familiarity with data quality and governance practices
• Ability to translate data insights into actionable recommendations to drive business decisions and improve organizational effectiveness.
Policy and Procedure Development:
• Develop and implement data operations analysis and develop policies, standards, and procedures to maintain data quality and security.
Vendor Collaboration:
• Collaborate with database software vendors and external technical support to address software upgrades, problems, and potential solutions.
Resource Management:
• Identify, plan, and mobilize resources required to fulfill operational objectives and execute data services plans effectively.
• Allocate resources efficiently to meet project deadlines and organizational goals.
We would love to hear from you if you have:
• Completion of a four-year college degree in a relevant discipline, plus eight years of experience in a related field; or completion of an advanced degree (master’s or higher) in an applicable and relevant field, plus five years of related experience in an applicable field.
• Strong leadership and management skills with success in achieving goals through others.
• Extensive experience in data operations, data warehousing, data analytics or related roles
• Proven track record of successfully implementing data projects and initiatives
• Experience in data governance and compliance. Strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Collaborative mindset with the ability to work effectively with cross functional teams.
• Knowledge of resource management methodologies and practices.
#LI-REMOTE
#LI-AN
Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
