Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.
The Job:
We’re searching for a visionary Director of Engineering to lead our talented team in shaping the future of our SaaS platform. This pivotal role is for a strategic leader passionate about building scalable, high-performing software solutions that deliver exceptional value to our customers, while fostering a culture of innovation, collaboration, and technical excellence.
What You’ll Be Doing:
Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines.
Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements.
Continuously evolve and define policies and procedures leading to a transparent, flexible, and predictable development process. Ensure the developers understand and follow the relevant policies and procedures.
Support the other Engineering groups (QA, Project Management, DevOps), Product and CS departments by providing transparency and regular reporting on the projects progress, roadblocks, dependencies, scope & priority change and its effects.
Manage the Backlog and the Sprint, ensure tickets are worked on in the appropriate order depending on the timing of the Release, unplanned tasks and business priority changes.
Create KPIs that define measurable success for the development team. Hold the team accountable to KPI targets and communicate with leadership on development team performance.
Interface with other groups and departments to remove impediments and roadblocks that could affect Engineering timelines, proactively discover dependencies and blind spots.
Coach team members, help them grow personally and professionally, review team’s performance, implement and track individual and group KPIs.
Work with leadership to ensure appropriate scaling of the development teams to meet company business objectives by providing data-driven recommendations for additional headcount, tooling, or other investments.
Lead or assist with the software and infrastructure architecture, plan for Tech Debt minimization, implement solid security solutions and OWASP Top 10.
Hands-on on emergencies, outages and highly sensitive platform issues, high availability as a first responder, perform root-cause analysis and make recommendations for improvements.
Collaborate with QA:
- Keep them humming with continuous QA
- Help them understand the test cases and expected functionality
- Assist them with hard to reproduce issues.
- Offer assistance in estimating the QA effort.
Collaborate with DevOps:
- Understand hardware requirements and constraints
- Ensure the two teams do not bottleneck each other during cross-departmental projects
- Understand how the engineering project fits into the broader technology environment and ensure DevOps is prepared to support engineering projects.
Collaborate with Product:
- Provide research time and technical details for PRDs completion
- Identify edge cases
- Identify roadblocks, 3rd party dependencies and plan accordingly
Collaborate with CS:
- Ensure timely replies to their issues and concerns
- Keep them updated on the status
Who You Are:
10+ years in a SaaS environment as a Senior Developer / hands-on Tech Lead, coding scalable, high-quality, high-availability applications handling large datasets:
- 4+ years with PHP and MVC frameworks such as Symfony, Zend, or Laravel
- 7+ years with MySQL or other relational databases
- 3+ years in HTML, Javascript, and CSS and experience with front end Javascript frameworks such as Angular, React, or Vue.js
- Experience working with additional languages is a plus: Python, Node.js, C++, Perl
5+ years in a software development team leadership position as a Manager / Team Lead / Director, ensuring the team delivers on time, budget and quality.
Flexible schedule, able to manage distributed developers on different continents and time zones.
Extensive experience having managed complex software projects from ideation and design to post release support and maintenance, understanding how business priorities affect the development pipeline, remove roadblocks and communicate ETA changes.
Proven track record of creating, adopting, improving and adhering to sound development principles and practices.
Experience with growing the team by scouting, interviewing, testing, onboarding, coaching and continuously assessing the performance of the developers.
Extensive experience working in an environment with highly agile cross functional teams, including QA and DevOps.
Deep understanding and experience with AGILE framework, including SCRUM and Kanban methodologies.
Proven ability to collaborate with Product on application design, requirements completion, research and successive project iterations.
Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.
BSc/MSc in Engineering, Computer Science or equivalent practical experience.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Compensation:
The base salary range is: $220,000 - $240,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company’s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
