Job description
Director of Professional Services
Location: Remote in NYC, Miami, FL, OR Raleigh, NC
Who we are:
Vic.ai was founded in 2017, with a bold vision of revolutionizing the way companies execute accounting and finance. With our recently closed Series C funding round (backed by our partners; Costanoa Ventures, Cowboy Ventures, Notable Capital, and ICONIQ Capital), we are excited for the continued growth of our team and continuing to offer our customers even greater value across their entire business.
With world-class AI technology already generating massive ROI for thousands of Vic.ai customers around the globe, we know this is only the beginning. We envision a near future when AI technology will handle over 90% of cost transaction processing on behalf of finance teams. Vic.ai is an international, remote-first company that is dedicated to supporting our employees’ journey.
We invite you to check out our blog posts over the past year! Follow this link to our site.
Director of Professional Services
Vic.ai is seeking a technically adept and strategically minded Director of Implementations to lead both our Integration and Implementation functions. This role will spearhead the integration strategy between Vic.ai’s APIs and diverse ERP, PO, and Business Systems, while also managing successful implementation projects. The ideal candidate will bring hands-on integration expertise alongside strategic leadership to execute high-quality integrations and implementations.
You will manage a skilled team of engineers and integration specialists, ensuring effective collaboration between technical execution and client requirements. The Director will own end-to-end project delivery, driving scalable solutions, streamlining workflows, and ensuring seamless deployments within enterprise ERP ecosystems.
This role requires periodic in-office presence at our Miami headquarters (monthly or bi-monthly) and/or our upcoming New York City office, providing opportunities for close collaboration with our innovative teams at the forefront of AI and financial automation.
What you’ll do:
Lead Integration Strategy: Define and execute the strategy for integrating Vic.ai’s APIs with complex ERP, PO, and Business Systems, including NetSuite, Microsoft Dynamics, Coupa, and SAP.
Manage Implementation Projects: Oversee the full implementation lifecycle, from scoping and discovery to technical configuration, integration, testing, and successful go-live.
Team Leadership: Manage, mentor, and develop a team comprising Integration Engineers, Implementation Consultants, and Technical Project Managers, fostering technical excellence and strategic thinking.
Technical Expertise: Act as the primary technical escalation point, guiding teams through complex ERP integrations, AP automation scenarios, custom workflows, and troubleshooting.
Methodology and Process Improvement: Design, implement, and refine scalable and repeatable implementation methodologies specifically tailored for complex, high-volume ERP environments.
Cross-functional Collaboration: Work closely with Engineering and Product teams to align integration strategies, APIs, data mapping, and system compatibility.
Solution Architecture: Guide solution architecture planning sessions with customers, ensuring technical feasibility, data integrity, and long-term scalability.
Customer Communication: Effectively communicate technical concepts clearly and empathetically to customers, translating complexities into actionable insights.
Performance Measurement: Track and analyze implementation KPIs, including implementation timelines, integration success rates, API performance, and error rates, to drive continuous improvement.
Industry Insight: Stay informed of industry trends, emerging technologies, and best practices in ERP integrations, AP automation, and SaaS environments.
What you’ll need:
8+ years of experience in implementations, project management, or client onboarding, with at least 3 years in a leadership role.
Proven success in managing complex, enterprise-level implementations with a focus on customer satisfaction.
Strong leadership skills with a track record of building and scaling high-performing teams.
Excellent project management skills, including the ability to prioritize, manage timelines, and deliver on multiple projects simultaneously.
Ability to collaborate with cross-functional teams and influence key stakeholders at all levels of the organization.
Experience integrating with ERP platforms, specifically related to Accounts Payable is highly preferred
Experience in SaaS, technology, or related industries is highly preferred.
Strong communication, problem-solving, and relationship-building skills.
Proficiency in project management software and tools, such as Jira, Asana, or similar platforms.
Bachelor’s degree in business, technology, or a related field; MBA or PMP certification is a plus.
What you’ll get in return:
Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work.
As a team member, you will receive:
Competitive salary and stock options
401K with an employer match
Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
Monthly Wellness stipend
CitiBike membership
Generous maternity and paternity leave
The opportunity to work remotely, including a stipend for your home workstation setup
Monthly allowance for Office Space (We Work or similar)
Virtual team-building events & awesome swag
People-focused culture
Generous vacation time, family and travel-friendly environment
Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.
Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities.
The base annual salary range for this position is specific to the United States and ranges from $160,000 - $175,000. The actual annual salary paid for this position will be based on several factors, including but not limited to: internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.
