Job description
WHO WE ARE
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our ‘work from anywhere’ policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
ABOUT THE ROLE
We are seeking a strategic and experienced Director Product Management to lead the vision, strategy, and execution of our growing Value Added Services that supports our Core Payments Business. This role will own and expand a suite of services for Merchants that include Consumer Insights, and KYC & Identity Verification, which are foundational to delivering secure, seamless, and trusted customer experiences.This role is ideal for a leader who thrives at the intersection of data, trust, and user experience for Merchants and their Consumers. You’ll define the vision for how we leverage payment data to drive identity assurance, enable seamless onboarding, and surface consumer insights that empower internal teams and external customers. You will lead a team of product managers and collaborate closely with Engineering, Design, Data Science, Risk, Compliance, Marketing, and external partners to ensure our products are scalable, secure, and insight-driven.Your work will play a critical role in ensuring our platform is trusted, intelligent, and personalized — delivering value to our users and customers at every interaction. You will also collaborate closely with external partners and customers to understand evolving needs and ensure our products remain innovative, scalable, and compliant.This is a highly visible leadership role that requires a strong combination of strategic thinking, technical depth, customer empathy, and operational excellence.
WHAT YOU’LL DO
- Own the product vision, strategy, and roadmap for the Value Added Services portfolio, including Consumer Insights, and KYC & Identity Verification.
- Lead and grow a high-performing team of product managers, setting a clear vision and guiding execution.
- Architect every aspect of our online onboarding experience - including UX flows, KYB/KYC processes, AML screening and monitoring, vendor integrations, and commercialization of our Value Added Services to complement our payment solutions.
- Partner closely with internal teams (Engineering, Data Science, Design, Legal, Compliance, Sales, Marketing) and external vendors to deliver end-to-end product experiences.
- Collaborate closely with Compliance, Risk, Engineering, Design, Operations, Sales, and other cross-functional teams to deliver a scalable and seamless onboarding experience and adhere to regulatory requirements (incl. robust due diligence and KYC/KYB processes).
- Ensure that the products are compliant with global/local regulatory requirements and embody strong data governance and privacy principles.
- Develop and track product KPIs to measure success and identify areas of opportunity or optimization.
- Translate customer and stakeholder feedback into compelling product experiences and high-impact feature development.
- Responsible for the overall full SDLC (software development lifecycle) process for the Value Added Services, including ideation, compliance, support readiness, measurement analytics and customer feedback, etc and partner with appropriate internal stakeholders to ensure success.
- Communicate roadmap updates, experiment results, and new insights to senior leadership on a regular cadence.
- Work closely with Engineering Leaders to ensure the timely delivery of high-quality products for our customers.
WHO YOU ARE
- 10+ years of product management experience, with at least 3–5 years in a leadership capacity managing product managers or cross-functional teams.
- Proven experience building and scaling products, particularly in areas like identity verification, customer insights, behavioral analytics, or onboarding experiences.
- Deep familiarity with regulatory and compliance requirements related to customer data, identity, and payments.
- Strong analytical mindset and familiarity with how data pipelines, models, and APIs integrate into product workflows.
- Excellent communication and collaboration skills; able to clearly articulate vision, influence stakeholders, and drive consensus across teams.
- Experience working with or delivering products to enterprise and platform customers (B2B and/or B2C contexts).
- Bachelor’s degree in a technical, analytical, or related field; advanced degree (e.g., MBA, MS) a plus.
$210,000 - $240,000 a year
Applications for this role are accepted on an ongoing basis.
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You’ll be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
