Job description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Customer Success Manager to join Workato’s Embedded Business Unit, you will partner with customers who integrate Workato into their core products—either as a built-in feature or as a complementary offering. This role will report to the Director of Customer Success (Embedded) and will play an integral role in working as a key advisor and advocate for your customers. Your primary focus will be to drive customer success by:
Guiding customers through every stage of their integration journey—from initial deployment and technical solution design to go-to-market (GTM) strategy and end-customer adoption.
Understanding each customer’s unique business objectives and success metrics, ensuring that Workato’s platform is leveraged to achieve their desired business outcomes.
Enabling and empowering customer teams by providing best practices, training, and strategic guidance on building robust integration solutions.
Building and nurturing strong relationships with Executive Sponsors, Champions, and stakeholders at all organizational levels to foster alignment and long-term partnership.
Driving adoption and value realization by helping customers unlock new business opportunities through connectivity to thousands of applications.
Managing your book of business to support Workato’s net revenue retention and other key business metrics, ensuring both customer and company success.
We are seeking an ambitious CSM who excels at strategic consulting, technical solutioning, and orchestrating successful adoption plans for embedded integration products.
Requirements
Qualifications / Experience / Technical Skills
BS/BA or equivalent education
7+ years of experience in product management, consulting, or customer success
Experience with successful product development, launch, and growth
Background in business planning process development and evolution
Involvement in the development or execution of sales enablement strategies
Good understanding of the software development lifecycle
Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
Soft Skills / Personal Characteristics
Excellent interpersonal, communication, and persuasion skills
Ability to take control of ambiguous situations and provide direction
Strong problem solving and analytical thinking skills
Excellent interpersonal, communication, and persuasion skills
Project Management and storytelling skills
Be a self-motivated team player who loves to drive impact beyond their current role
Grit and resilience to manage occasional tough & complex situations
