Job description
Everbridge: A fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is currently seeking an Enablement Manager to be based in the U.S. This is a remote role that can be based anywhere in the U.S.
As an Enablement Manager, you will be responsible for creating and delivering in-person and virtual training sessions, developing comprehensive knowledge guides, and crafting engaging tutorials to ensure our users can maximize the value of our SaaS product. You’ll work closely with cross-functional teams to continuously enhance our training programs and resources, fostering an environment of growth and knowledge sharing.
What you’ll do:
- Facilitate Training Sessions: Lead in-person and live virtual training sessions for internal teams, customers, and partners to ensure product adoption and proficiency.
- Create Knowledge Guides & Tutorials: Develop and maintain easy-to-understand, engaging knowledge guides, tutorials, and other learning materials that assist users in navigating our product.
- Product Expertise: Continuously stay up-to-date with our SaaS product’s features and functionalities to provide relevant, high-quality training and support.
- Collaborate with Cross-Functional Teams: Partner with product managers, customer success, and sales teams to understand user needs and ensure training resources are aligned with customer goals.
- Agility & Adaptability: Respond to evolving training needs and adapt content quickly to ensure it’s relevant, effective, and engaging.
- Feedback and Improvement: Gather feedback from training sessions and make improvements to ensure that future training is even more impactful.
- Onboarding & Continuous Learning: Assist in the onboarding of new hires, customers, and partners, ensuring they receive ongoing training and support to succeed.
- Report on Success: Track training effectiveness and measure success through participant feedback and product usage metrics.
What you’ll bring:
- Proven experience in a similar enablement or training role, preferably within the SaaS or tech industry.
- Exceptional presentation and communication skills, both written and verbal.
- Ability to develop educational materials such as knowledge guides, user manuals, and tutorials.
- Strong attention to detail with a focus on delivering high-quality, accurate, and effective training content.
- Excellent agility and adaptability to adjust to fast-paced, evolving needs.
- Hustle mentality with a passion for learning new systems and technologies quickly.
- Ability to collaborate and work as a team player to achieve common goals.
- Strong problem-solving skills and a proactive approach to challenges.
- Self-motivated with the ability to work independently while managing multiple projects.
- A positive, can-do attitude and the ability to inspire others.
- Ability to travel 10% per year to conferences and for customer training.
The reasonably estimated salary for this role at Everbridge ranges from $67,000 - $90,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
