Job description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Employee Experience Team
At Thumbtack, we believe a thriving team is the foundation of a thriving business. As an award-winning virtual-first (not virtual-only) company, we’re intentional about helping people feel connected, cared for, and empowered no matter where they’re working from. That’s why our Employee Experience (EX) function isn’t just a nice-to-have, it’s a core part of how we operate. Embedded within the People org, our EX team is behind the moments that make work feel meaningful. We create in-person connection opportunities, build thoughtful recognition programs, and support holistic wellbeing in ways that truly matter to people, rather than just ticking a box.
About the role
As an Events Coordinator, you’ll be the force behind the in-person moments that bring our virtual-first culture to life. From intimate team gatherings to 500+ person offsites, you’ll handle the logistics that make it all feel seamless. You’ll have your hand in everything from venue and activity sourcing, to travel coordination, food & beverage experiences, and managing tools like Swoogo and Navan. You’ll work closely with our Events Managers and partners across Thumbtack to turn plans into polished experiences. You’ll also help scale our efforts by refining playbooks, maintaining event venue/vendor databases, managing contracts, and finding ways to make every event even better than the last.
You’ll be joining a high-performing, tightly-knit team that believes in getting things done well – and having fun while we do it. If you get a weird amount of satisfaction from a well organized Google Sheet, love turning chaos into clarity, and think nothing beats watching an event come to life without a hitch, you’ll feel right at home here.
What you’ll do
- Event-Related Sourcing: Proactively research and evaluate potential venues, hotels, and third-party vendors aligned to event goals, attendee profiles, and budget. Provide clear, detailed proposals with cost estimates, tradeoffs, and logistics considerations to support strategic decision-making.
- Event Coordination: Support all phases of planning for events ranging from 5 to 500+ attendees, with things like coordinating AV or production needs, planning food and beverage experiences, managing registration, and helping draft run-of-show timelines, to ensure seamless execution in partnership with the broader team.
- Attendee Experience: Manage registration platforms (like Swoogo), oversee travel and expense workflows (via Navan), answer attendee support tickets or Slacks, and ensure timely, clear event communications that set attendees up for a smooth experience.
- Project & Process Management: Create and maintain detailed playbooks, templates, and documentation for repeatable, high quality events. Identify opportunities to improve how we plan and scale our operations that support in-person connection and collaboration.
- Vendor & Budget Management: Actively manage and build rapport with key vendors, ensuring all contracts and purchase orders are processed with accuracy and compliance (familiarity with Ironclad is a plus). You’ll review all vendor/venue contracts and conduct evaluations of new venues/vendors with thoughtful, budget conscious proposals.
- Crossfunctional Collaboration: Partner closely with teammates across Employee Experience, People Ops, Comms, and the Executive Admin team to proactively connect the dots and ensure alignment on timelines, roles, and responsibilities for seamless event execution. Events don’t happen in a silo here - one team, one dream!
- Onsite Operations: Be the calm, grounded (and organized!) presence when on-site supporting events, seamlessly managing setup, signage, registration, and troubleshooting in-the-moment needs with confidence and care.
In order to be successful, you must bring
- Experience & Execution: 2-4 years of experience in event coordination, operations, logistics, or travel/entertainment, ideally within fast paced/dynamic environments mirroring Thumbtack. You’ve led operational workstreams before, and you know how to run things start to finish without needing to be micromanaged.
- Operational Hustle: You take pride in staying five steps ahead. You think strategically, sweat the details, and thrive in the weeds. This is a high-performing team and we rely on each other to deliver.
- Communication & Collaboration: A clear, proactive communicator with strong written and verbal skills. You’re comfortable navigating cross-functional dynamics and supporting senior stakeholders with professionalism and partnership.
- Project & Time Management: Ability to juggle multiple events or priorities while staying organized and solutions-focused, with proven attention to detail and follow through even when working through the sometimes messy middle.
- Cultural & Employee Experience Awareness: You understand what makes internal events meaningful, especially in a distributed or virtual-first setting, and you’re excited to help design our events with inclusion, connection, and experience in mind.
- Tools & Systems Fluency: Comfortable using tools like Google Workspace, Slack, Swoogo, Navan, and ideally familiar with systems like Ironclad or Coupa (or excited to learn them).
- Travel Readiness: Ability to travel domestically to attend and support events (~3-6 times/year), including occasional support during evenings or off-hours based on event needs.
Expected salary ranges
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $85,000 - $110,000.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $76,500 - $99,000.
- For candidates living in all other US locations, the expected salary range for this role is currently $72,300 - $93,500.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
