Job description
About Glean
We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.
We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.
Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.
We’re backed by some of the Valley’s leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.
About the Role: We’re looking for a Field CTO to join our team and act as the strategic technical voice for Glean in the field. This role is a hybrid of enterprise strategy, technical evangelism, and product influence. You’ll work directly with prospects, customers, partners, and internal teams to drive adoption of Glean’s platform, ensure our customer’s success, and influence the direction of our product. You won’t just be advising on architecture - you’ll be a thought partner to CIOs and CTOs, a trusted advisor to sales and product teams, and a visible voice in the AI community.
As Field CTO, you will bridge macro trends with Glean’s AI capabilities, crafting long-term strategies that position our platform as a transformational asset for the enterprise. You’ll guide internal alignment, ensuring sales, solutions engineering, and product teams focus on industries where knowledge fragmentation is highest. In the market, you’ll shape perception - steering analyst narratives, amplifying Glean’s wins, and elevating the discourse around enterprise AI. Internally, you’ll serve as a steward of the product, channeling customer needs into roadmap priorities and advocating for technical rigor. In every room - whether with a Fortune 100 CTO or on a public stage - you’ll represent the future of enterprise AI, showing how Glean helps organizations unlock their knowledge and move faster.
What You’ll Do:
- Be the CTO for every customer relationship in your territory - leading strategic technical engagements across pre-sales and post-sales lifecycles.
- Guide and support our team of GTM as a player-coach - helping refine discovery, value articulation, and architectural vision.
- Partner with Sales to drive and shape deals by offering technical insights and guidance, advising on frameworks to address client challenges, and ensuring Glean’s platform aligns with business objectives.
- Serve as the executive technical advisor to our top customers, helping them navigate cloud, security, and integration strategies for AI adoption.
- Work cross-functionally with Engineering, Product, and GTM to deliver feedback, shape the roadmap, and ensure world-class delivery.
- Lead industry conversations: represent Glean at events, share insights with peers, and contribute to technical thought leadership.
- Use frameworks like MEDDPICC and Command of the Message to guide your teams in high-quality execution and deal inspection.
Here’s who you are:
- Visionary Executive Leader: Leverages executive presence, leadership, and coalition building to inspire stakeholders, foster collaboration, and navigate complex client organizations, aligning technical solutions with business goals to drive commercial success through sales enablement and value articulation.
- Generative AI Expert: Proficient in generative models and NLP, with experience in model architectures and fine-tuning for enterprise solutions.
- SaaS Architecture Strategist: Skilled in distributed systems, microservices, and cloud-native architectures to scale SaaS platforms.
- Networking Savant: Expert in enterprise networking protocols and optimization for low-latency, high-throughput AI performance in hybrid/multi-cloud environments.
- Security and Privacy Champion: Knowledgeable in cybersecurity, data encryption, zero-trust architectures, and secure API integrations.
- Integration Specialist: Experienced in integrating AI platforms with CRMs, ERPs, and collaboration tools using APIs for interoperability.
- Problem-Solver with Advanced AI Reasoning: Adept at using AI reasoning for predictive search and contextual insights to solve enterprise challenges.
- Data Management Expert: Proficient in large-scale data indexing, semantic search, and handling structured/unstructured data for accurate AI outputs.
- Technical Strategy Visionary: Shapes technical strategy by translating client needs into product requirements, advocating for innovations like real-time search.
- Fluent in AI Development Tools: Skilled in AI tools, prompt engineering, and customizing AI for enterprise use cases.
- Cross-Industry AI Strategist: Versatile in applying AI across industries like healthcare, legal, and finance to address domain-specific challenges.
Benefits
- Competitive compensation
- Healthcare
- Flexible work environment
- 401k
- Flexible work environment and time-off policy
- Transparent culture
- Learning and development opportunities
- Company events
- Free meals
The standard OTE range for this position is $260,000 OTE - $300,000 OTE annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
