Summary
The job is for a Field Service Technician at an American electro-mechanical brand. The role involves performing service, diagnostics, repair, and preventive maintenance of high-power rotating electric machinery both domestically and abroad. The position requires five to ten years of experience in a related field, excellent communication skills, analytical thinking, problem-solving capability, technical literacy, and proficiency in Microsoft Office 365 suite.
Requirements
- High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses
- Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
- Experienced working with customers and vendors in a B2B environment
- A team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Responsibilities
- Perform service, diagnostics, repair, and preventive maintenance of high-power rotating electric machinery, motors, and generators
- Work safely and ethically alone and as part of a team
- Adhere to safety and security standards and procedures
- Provide world-class customer service and customer-facing skills
- Report to Mansfield, OH plant (preferably) when not traveling
- Provide technical support to customers (phone, virtual, in-person when needed)
- Prepare/organize service trips
- Research and prepare supporting documentation
- Arrange travel
- Complete any customer-required training/testing before travel
- Plan services and support operations
- Complete documentation/reports
- Job-specific expense reporting
- Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
- Install and commission equipment when traveling
- Troubleshoot and repair equipment when traveling
- Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems when traveling
- Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
- Provide training (on-site, in-house or virtual)
Benefits
- Competitive wages
- Comprehensive benefits package: Life insurance, Group health insurance (including Health Savings Account option), Dental & Vision insurance, Retirement plan with employer contribution
