Job description
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
This role can be based out remotely in the India region.
Description
- Play a front-line role with Customers, Sales, and our Delivery ecosystem representing the high-growth software company that is energetically challenging the status quo of the database industry
- Work in a team of technologists, sales and delivery professionals among the best in their fields. Work with some of the most ambitious and complex global companies, helping to define and progress their innovation initiatives across every vertical.
- MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.
- Help us take our business to the next level of scale and excellence in delivery and governance. You will have an abundant opportunity to meaningfully impact the growth of the MongoDB business
Candidate Profile
- University degree or relevant work experience
- At ease operating in a small, dynamic, fast growing team, able to be proactive and self-sufficient with an ability to have a can-do attitude and make oneself accountable
- 2-5+ years experience with enterprise-scale software solutions, large scale software engineering or consulting services delivery experience preferred
- Comfortable creating plans and priorities for both project delivery and customer resources
- Demonstrated belief in the power of stakeholder management and communications
- Outstanding and effective interpersonal skills; strong verbal and written communication abilities
- Ability to foresee and assess risk, plan to mitigate risk and manage escalations or critical situations
- Services delivery experience with development or operation teams is a plus
Position Expectations
- Champion the Professional Services(PS) offerings
- Manage a portfolio of projects, collaborating closely with customers, account teams (sales and customer success), consultants, PS leadership and other professional services teams. Drive the utilization of PS Services, ensuring accountability in line with MongoDB’s leadership principles
- Plan and develop strategies to meet quarterly delivery targets independently or in collaboration with PS Leaders. Monitor progress closely, adapt to the situation and provide regular reports to PS leaders
- Meaningfully engage directly with customers to ensure swift, successful delivery of PS services
- Deliver a Quarterly Business Review (QBR) presentation to PS leaders, covering successes, challenges, key learnings, and proposed go-to-market strategies for the upcoming quarters
- Actively seek out opportunities for process improvement within existing workflows and develop new processes as needed
- Help customers efficiently and accurately schedule their Professional Services (PS) days
- Assist Consulting Engineers(CEs) with the operational stuff
Measures of Success
- Reduction in expiration of PS services
- Achieving or exceeding quarterly delivery targets
- Independently handle operational work with precision, accuracy, and efficiency
- Demonstrate business acumen through robust control of the business and drive process improvements
Life at MongoDB
Our India office culture
- 500+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
- Regular group outings and opportunities to get to know your colleagues
- Employee affinity groups
Our Benefits
- Competitive salary and equity
- Comprehensive Health cover, dental cover, travel insurance & Life Insurance
- Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats
- 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID 425522
