Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
As the Fraud Strategy Expert Analyst, you will play a critical role in supporting the Senior Director, Risk/Fraud strategy in developing and ensuring execution of initiatives to mitigate fraud risks across our communication platforms and across multiple geographical areas. You will align stakeholders, drive program execution, and ensure compliance with industry best practices and company objectives. This is a highly collaborative role requiring strong organizational, analytical, and communication skills.
Your key responsibilities:
Program Coordination and Execution
- Collaborate with the Senior Director, Fraud Strategy to drive the implementation of fraud prevention and detection strategies across our platforms.
- Drive requirements for fraud mitigation across the business units and product development organizations.
- Act as the primary point of contact for cross-functional teams to align efforts and ensure timely delivery of program objectives.
- Develop and maintain project plans, roadmaps, and status reports.
Stakeholder Engagement
- Facilitate communication between stakeholders, including internal teams (e.g., Product, Engineering, Security, Compliance, Customer Success) and external partners.
- Coordinate and lead meetings, ensuring alignment and progress on fraud strategy initiatives.
- Represent the fraud strategy team in cross-departmental discussions.
- Ensure strong connections to the broader information security team to ensure we are addressing cyber threats that are connected to fraud actors.
Data Analysis and Reporting
- Work with data teams to analyze fraud trends, identify vulnerabilities, and recommend countermeasures.
- Monitor KPIs and prepare dashboards/reports to measure the effectiveness of fraud prevention programs across stakeholders, including the executive leadership team.
- Present findings and recommendations to stakeholders.
Risk Management and Compliance
- Support the development of policies, procedures, requirements, and frameworks for fraud risk management and alignment with the wider security and enterprise risk management systems.
- Ensure alignment with customer and regulatory requirements, industry standards, and best practices.
- Participate in audits and compliance reviews related to fraud risk.
Continuous Improvement
- Identify areas for improvement within fraud prevention workflows and propose innovative solutions.
- Stay up-to-date on fraud trends, tools, and technologies in the CPaaS/UCaaS industry.
What you’ll bring:
Required:
- 7+ years in fraud prevention/detection/investigation, risk management, or program coordination roles, preferably in the CPaaS/UCaaS or technology sector.
- Familiarity with communication platform fraud, such as toll fraud, subscription fraud, and account takeovers.
- Strong organizational and project management skills.
- Excellent written and verbal communication abilities.
- Proficiency in data analysis tools (e.g., Excel, SQL, or visualization platforms like Tableau).
- Knowledge of fraud detection technologies and methodologies.
- Ability to work collaboratively in a fast-paced environment.
What we consider a plus:
- Bachelor’s degree in Business, Forensic Accounting, Risk Management, Data Analytics, or a related field (or equivalent experience).
- Experience with fraud detection tools and platforms.
- Knowledge of global regulatory frameworks (e.g., GDPR, HIPAA) and industry standards (e.g., STIR/SHAKEN).
- Relevant certifications such as Certified Fraud Examiner (CFE), or similar credentials.
How you’ll benefit:
- Medical, Vision, and Dental Coverage
- Health Savings Account (HSA)
- Income Protection
- Maternity & Paternity Leave
- 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
- Tuition Reimbursement
- Voluntary Legal Plan
- Optum Employee Assistance Program
- Discount on Auto, Home & Pet Insurance
Where you will work:
This position offers a remote work arrangement based in the Eastern Time Zone of the United States. Occasional travel to our Holmdel, New Jersey office will be required.
Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
