Job description
We’re seeking an exceptional Senior Customer Engineer to join our small and growing team. As part of our newly launched Customer Engineering team, you’ll work directly with our most valuable customers while driving technical solutions that transform how data teams work.
Who you are:
You’re a rare hybrid; a top-tier engineer who thrives when working directly with customers. You understand that great products come from deeply understanding user needs, and you excel at translating those insights into technical solutions. You might be:
A seasoned full-stack engineer who misses customer interaction
An ex-founder who built and sold a product to real users
A solutions or forward-deployed engineer seeking more product influence
A growth-focused engineer who understands how to drive adoption
What makes you perfect for this role:
Customer-obsessed engineer: You’re energized by solving real customer problems and can translate technical concepts to non-technical stakeholders
Full-stack expertise: You’re comfortable across our entire tech stack (TypeScript, React, Node, SQL) and can build complete solutions independently
Growth mindset: You understand user onboarding, activation, and retention mechanics
Domain knowledge: You have experience or strong interest in data analytics/BI tools and workflows
Communication superpower: You excel at remote collaboration and can effectively gather feedback from customer interactions
Strategic thinking: You can identify patterns across customer needs that inform product direction
Execution focus: You ship high-quality solutions quickly, prioritizing customer impact over perfection
Research has shown that women are less likely than men to apply for a role if they don’t have experience in 100% of the requirements outlined in a job description. Please know that even if you don’t have experience in all the areas above, but think you could do a great job and are excited about shaping company culture, finding great people and building great teams, we’d love to hear from you!
What you’ll do
Own the technical relationship with our most strategic customers
Quickly prototype and build solutions to address customer pain points
Translate customer feedback into product improvements that benefit all users
Collaborate across engineering and product teams to prioritize customer-driven initiatives
Contribute directly to our open-source codebase
Help shape our customer engineering practice from the ground up
Represent the customer voice in product planning and company strategy
How we work at Lightdash
We build in public, by default. We’re an open source product, so having shared context is important so that people can contribute effectively to Lightdash. As a team, we also think that we make the best decisions when everyone has a lot of the same information. We don’t oversell and under-deliver: we want the experience of using Lightdash to be as awesome as the experience we’re selling.
We challenge problems, not people. We ask ourselves “ why is this broken?” not “ who is breaking this?”
We’re highly collaborative. We’re a group of people that are happy working independently, but love being part of a team. ****We not only work on problems as a team, but we also listen to the feedback from our community and our users. We invest in tools and processes that allow us to do this, even while fully remote.
We bias towards impact. We’d rather build something to 80% and get it in front of users so we can iterate on fast feedback than build something to 100% just to find out it’s not the right thing. We spend a lot of time thinking about how our work solves real user problems. We work on the highest impact problems even if they’re something a bit “out of your remit”.
Our tech stack:
Primary: TypeScript, React, Node, SQL
Frameworks: Express, React-hooks
Infrastructure: Docker, GCP
While familiarity with our stack is helpful, we value your ability to learn and adapt over specific technical experience.
💜 We believe that to build a product that works for a diverse group of people, we need a diverse team. So, we strongly encourage candidates of all different perspectives, experiences, backgrounds and identities to apply. We’re committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability. And once you join us, we’re committed to building an inclusive, supportive place for you to do the best work of your career.
