Job description
You will:
- Act as a subject matter expert in SAP Sales and Service Cloud, advising stakeholders on best practices, business process optimization, and system capabilities
- Analyze business requirements and translate them into functional designs and configuration in SAP Sales and Service Cloud
- Support the creation and enhancement of demo environments and process blueprints that highlight the capabilities of the SAP Sales and Service Cloud
- Collaborate closely with Presales, Product, Partners, and Go-To Market teams to understand end-to-end demo requirements and tailor content to their needs
- Provide input on integration scenarios with S/4HANA and other SAP CX components, supporting business alignment across platforms
- Stay current with SAP product innovations, particularly within the Sales and Service Cloud portfolio, and advise on their business implications
- Support the packaging of industry or use-case-specific content to accelerate customer adoption and value realization
- Be on the cutting edge of the latest SAP technologies and solutions.
We are looking for a seasoned SAP Sales and Service Cloud Functional Consultant to join our team. This role is focused on delivering expert guidance on business processes within SAP’s Customer Experience (CX) suite—particularly SAP Sales Cloud and SAP Service Cloud—with a good understanding of S/4HANA integration.
The following key skills and experience are required:
Bachelor or higher degree in computer science, business informatics, or a related field
5+ years of experience in functional consulting roles within SAP Sales and Service Cloud (C4C)
In-depth knowledge of sales and service business processes (e.g., lead-to-cash, service ticketing, customer support)
Good understanding of integration points between SAP CX and SAP S/4HANA (e.g., master data, transactional data flows)
Experience in gathering requirements, running workshops, performing gap analysis, and preparing functional specifications
Ability to communicate effectively with business users, IT teams, and project stakeholders across global environments
Experience with SAP Best Practices, Fit-to-Standard approaches, and solution scoping
Knowledge of the SAP Business Technology Platform (BTP) and its functional use in extending CX solutions is a plus
Self-driven, organized, and capable of managing multiple priorities in a dynamic environment.
Challenging projects in a highly professional, but also collaborative and supportive environment
Working in small and excellently skilled teams
Opportunities for your continuous professional development
Competitive compensation depending on experience and skills
Private Health Insurance options for you and your family members
Meal vouchers
Hybrid and Remote work options, with provided parking for office commuters
Service Recognition Awards, our way of celebrating and rewarding long-term contributions
Awesome Referral Bonus Program, because great people know great people
Team gatherings and team-building activities to foster connections, a sense of belonging and camaraderie.
