Job description
About Kimberlite Partners, LLC
Kimberlite Partners is the industry leader in creating, enabling and managing Managed Services offerings for Solution Providers and Software Publishers using our proven Managed Application Consulting (MAC)™ approach. Additionally, leveraging our own time-tested MAC playbook, we deliver a high touch, high quality and extremely flexible NetSuite managed service, called DiamondCare™.
Founded in 2020 by the executive leadership team of Demand Solutions Group (DSG), the #1 NetSuite Solution Provider before acquisition by NetSuite, and then the founding, executive leadership team behind the hyper-growth and highly successful MAC solution, Advanced Customer Support (ACS). Kimberlite Partners is a few years young and looking for the next set of key individuals to help us scale the company to meet the demand of our current offerings and the formation of our new offerings.
Job Description
Specifically, the FC is accountable for delighting Customers by helping them optimally leverage their investment in NetSuite products by identifying and driving closure on smaller (non-project) work-packets. The FC works with additional named and/or shared resources to uncover new ways to leverage NetSuite that meets or exceeds their expectations. This need is a 6 month contract role.
Essential Duties and Responsibilities
Building Resilient Solutions: Hands-on remediation of identified Customer NetSuite enhancements including but not limited to application configuration of fields, forms, roles, permissions, searches, reporting, light SuiteFlow and unit testing of scripted solutions and integrations
- Renewals: Delight Customer to ensure renewal at end of contracted term. Partners with Sales as expiration approaches to showcase historic and planned value.
- Compliance: Ensures all required Subscription Service Name methodologies and processes are followed in accordance with the standards set forth by Company.
- Promotes: Work closely with Sales to promote license and service expansions, including identification of potential Statement of Work based Projects to increase Customer lifetime value (CLV) of our customers
Essential Skills, Education and Work Experience
- Bachelor’s degree in computer science, engineering, or related field is preferred.
- A combination of at least 5 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired.
In addition, the following are critical skills required (or desired, where noted) to perform well in this position:
- strong experience with ARM and ZAB (Zone Advanced Billing)
- Strong project management and task/time coordination is required
- Excellent written and spoken communication skills
- Solid presentation skills, great at developing rapport with customers
- Recognizing new business opportunities in existing account base
- Experience presenting to/facilitating meetings and group discussions
- Proficiency with project-based tools such as Word, Excel, PowerPoint
- Solid analytical skills
- 3+ years of sustained, hands-on experience with Netsuite (required)
- 3+ years of customer-facing functional consulting (required)
- NetSuite ERP Consultant certified (a plus)
- Vertical domain expertise in Software and Services a strong plus
- This is a remote position. Open to US or India.
If in India - must be available to work CST US Hours - 6:30pm-3:30AM.
