Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you will join:
The Engagement Growth Marketing team at Airbnb is at the intersection of marketing, engineering and data science. Our work is imperative to driving the top line of the entire company. As the Growth Marketing Lead, Engagement (Host), you will play a critical role in managing Airbnb’s relationship with our Host community.
The difference you will make:
Your responsibilities include driving the strategy, development, enhancement, and execution of lifecycle marketing programs and campaigns across email and push notifications, focused on driving activation, engagement, retention & reactivation of our Hosts. You will collaborate closely with key stakeholders across Product, Engineering, Data Science, Analytics, Brand and Creative to set and exceed aggressive growth targets.
A typical day:
- Own & manage lifecycle campaigns that help Airbnb hosts realize their hosting potential and nurtures them throughout their hosting journey.
- Execute flawlessly against a robust deployment schedule of demand driving CRM initiatives, report on results and recommend next steps on scaling.
- Work closely with cross-functional partners (Community, Supply, International, Product, Data Science & Analytics) to identify and execute opportunities to support Hosts throughout their lifecycle.
- Collaborate with Data Science and Analytics to design, implement, and validate models that power more effective, data-driven lifecycle communications and drive measurable incremental impact.
- Serve as a subject matter expert in Host user experiences and related systems / tooling to continuously improve execution and optimizations.
- Maintain strong relationships with Marketing Ops and Marketing Technology teams by having a deep understanding of our tech and tooling needs and working with operations to deliver solutions to fit unique needs.
- Own project management and cross-functional campaign development workflow with dedicated Product, Engineering, Analytics, Data Science, and Creative teams
- Conduct regular, extensive experimentation to facilitate rapid learning & application of any insights
- Translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic, and dynamic content requirements
- Initiate and conduct in-depth user data analyses and experimentation that will directly impact strategy and the program roadmap
- Own comprehensive daily, weekly, monthly reporting of all relevant CRM KPIs & influence the build of the right dashboards to track and socialize performance
Your expertise:
- 10+ years of CRM/email experience in a consumer-facing, fast-paced ecommerce company. Product management experience is a big plus.
- Experience working with Analytics and Data Science to build and validate models that improve lifecycle campaign targeting and personalization.
- An agile marketer who is comfortable with an evolving team structure, and willing and able to put on many hats and balance multiple projects.
- Solid track record of successfully managing and executing large-scale, complex B2C email campaigns and cross-functional projects. Experience with top-tier ESP a plus.
- Deep understanding of CRM strategy and management, with strong interest in how it works “under the hood” (i.e. tracking, marketing tech stack, tooling).
- Exceptional project management and organization skills, with meticulous attention to detail.
- Experience working directly with Production and Engineering teams to drive technical projects, with a solid understanding of information architecture.
- Results-driven marketer with proven quantitative and analytical skills; should be extremely comfortable with Excel (functions, pivots, etc.) and reporting tools like Tableau. Knowledge of SQL is preferred.
- Creative, methodical problem-solving skills with focus on efficient execution while balancing big-picture thinking.
- Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
- Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Engineering to Design
- Must exhibit superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively to stakeholders and senior leadership
- Passion for CRM and user engagement
- Strong sense of ownership and entrepreneurial spirit
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$160,000—$200,000 USD
