Job description
About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.
About the Role:
Care.com is seeking a Workday HCM System Architect to elevate our Workday Human Capital Management ecosystem to best-in-class standards. This individual will bring deep expertise across HCM modules, understanding cross-functional impacts and system touchpoints to deliver scalable, strategic solutions. They will ensure timely delivery of enhancements, integrations, configurations, reports, dashboards, and security across Care.com’s internal infrastructure and external partners.
This role is focused on post-production support (AMS), system optimization, and continuous improvement of Workday HCM. The ideal candidate will have hands-on expertise in multiple areas of Workday HCM, ensuring seamless operations, iterative enhancements, and strong alignment with evolving business needs.
This position requires a solid technical and functional understanding of key Workday HCM modules and relevant integrations with other HR and business systems. The individual will collaborate across business units to troubleshoot issues, implement enhancements, support integrations, and drive improvements in system stability, usability, and scalability.
Work Location/Environment: USA / Remote
Specific Duties/Responsibilities:
- Maintain and improve Workday HCM configurations, integrations, and security models across the full platform.
- Perform hands-on system configuration and administration, including/but not limited to business process updates, security role setup, organizational structure changes, and module-specific configuration (e.g., Core HCM, Compensation, Talent, Recruiting, Absence, Time Tracking, Benefits, and Performance).
- Analyze system requests and translate business needs into scalable, well-documented configurations or enhancements.
- Develop, review, and update technical documentation for configuration changes and functional enhancements.
- Troubleshoot and resolve complex issues across Workday HCM modules, calculated fields, reports, and integrations (EIBs, RaaS, and Studio).
- Support testing and deployment of Workday releases, including regression testing and feature enablement aligned with business priorities.
- Conduct alternative analyses and impact assessments to support scalable, forward-looking HCM solutions.
- Research emerging Workday features and best practices to inform proactive system improvements.
- Operate in a fast-paced, agile environment with a focus on accuracy, timely execution, and change control compliance.
- Adapt to shifting priorities and contribute to cross-functional initiatives related to HR systems.
Skills/Experience Requirements:
- 5+ years of Workday HCM experience, with a focus on AMS/post-production support in a mid-to-large enterprise environment.
- Strong technical and functional expertise in multiple core HCM modules (Core HCM, Compensation, Talent, Recruiting, Benefits, Time Tracking, Absence, Performance, Business Processes, and Security)
- Experience supporting and troubleshooting Workday integrations, including EIB, RaaS, Studio, and APIs.
- Working knowledge of Scrum methodology, Agile development cycles, and collaborative sprint practices.
- Experience using JIRA or similar systems for ticket management, sprint planning, and issue tracking.
- Familiarity with HR compliance frameworks such as EEO, HIPAA, and GDPR.
- Experience operating in SOX/SOC2-compliant environments, including structured change control documentation and audit support.
- Exceptional attention to detail and logic, with proven ability to analyze, resolve, and document complex issues.
- Strong communication skills and the ability to collaborate effectively with both technical teams and HR stakeholders.
Preferred Qualifications:
- Workday Certifications in one or more of the following: HCM, Compensation, Performance, Talent, Time Tracking, or Security
- Bachelor’s degree in Human Resources, Information Systems, Business, or a related field.
Company Overview:
Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $145,000 - $170,000
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
