Head of Service Management

Job description

The salary for this role is £65,000.

Are you a certified ITIL V3 Expert, V4 Managing Professional or ISO Practitioner?

Do you have proven experience of successful Service Management delivery within an Azure environment?

Can you thrive in a fast paced and evolving work environment?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As the Head of Service Management at LI, you will lead our IT Service Management (ITSM) practices, ensuring alignment with ITIL V4, ISO 20000, and ISO 27001 standards. This pivotal role encompasses oversight of our Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management.

You will act as a strategic leader, ensuring that IT services are designed, transitioned, managed, improved, and secured in alignment with business objectives, industry best practices, and security standards, ensuring that all parties internal and external are delivering to their SLA and KPI agreements.

Responsibilities

Your responsibilities will include

•  Developing and implementing a comprehensive ITSM strategy that aligns with ITIL V4, ISO 20000, and ISO 27001 standards, supporting the organization’s strategic goals.
•  Overseeing the design and transition leads in the delivery of new and changed IT services, ensuring they meet both business needs and security requirements.
• Supporting the CSI Manager in processes to identify and implement improvements across IT services, focusing on efficiency, effectiveness, customer satisfaction, and security enhancements.
• Managing the Service Support Manager in the delivery of high-quality live support services, ensuring adherence to SLAs while maintaining compliance with security standards.
•  Overseeing relationships with IT service suppliers, ensuring their services meet our quality and security standards in line with all contractual requirements.
• Ensuring ongoing compliance with ITIL V4, ISO 20000, and ISO 27001 standards, conducting and supporting regular audits and assessments to drive continuous improvement.
• Collaborating with business leaders, IT teams, external partners, and suppliers to align IT services with business and security expectations.
• Leading, mentoring, and developing the Service Management team, promoting a culture

You may be required to undertake other duties assigned by your line manager as appropriate

We are looking for someone with the following

• Proven experience managing Service Management delivery within an Azure environment.
• Demonstrable experience of managing third-party vendors and ensuring their compliance with IT and security standards.
• Experience of managing a team across the ITIL lifecycle
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, energetic environment.

Certifications

You will hold at least one of the following certifications

• ITIL V3 Expert
• V4 Managing Professional
• ISO 20000 Practitioner
• ISO 27001

Please note, this role is an 18-month Fixed Term Appointment with the possibility of permanency.

As an LI employee, you will be entitled to our company benefits which include

• A fully remote and flexible working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• ²⁴⁄₇ access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing [email protected] before the closing date to discuss your needs.

The closing date for this role is 4pm on Friday, 9th May. Applications received after the closing date will not be considered.

Values

We approach our work with TACT; we are T ransparent, A ccountable, C ommitted and we work as a T eam.

We are transparent together, embracing honesty and building trust. We are accountable to the industry and strive for the best possible solutions for the communities we serve. We drive change with passion, commitment and enthusiasm to deliver a great service to the livestock industry. We work kindly and cohesively which allows us to support each other in our personal and strategic goals.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Further information

If you feel your application has not been treated in a fair and open manner or if you are dis-satisfied with any of your interactions during the recruitment process and you wish to make a complaint, you should contact our Talent team via email: [email protected]

Disclaimer

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.