Job description
Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you’ll have the chance to help grow and shape the company from the ground up?
Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries.
We’ll Provide:
Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder
Exposure to diverse client environments and cutting-edge cybersecurity tools
Starting pay of $23/hr
Paid time off
Potential for some remote work days once training is complete
What You’ll Do:
Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments
Respond to and resolve service tickets (remote and onsite) in a timely and professional manner
Provide desktop, server, and network support across Windows and Microsoft 365 environments
Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)
Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365
Assist with onboarding new clients, users, and systems
Skills You’ll Need:
1–3 years experience in IT support, preferably in an MSP or help desk environment
Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking
Strong work ethic and ability to learn on the fly
Self-starter who is comfortable problem-solving independently
Excellent customer service and communication skills
Experience with or understanding of MSP tools and ticketing systems is preferred
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-NNE9VR53J?u=1182753
