Job description
System1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions in our Los Angeles office. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. He/she will communicate regularly with internal stakeholders at System1 and will interact frequently with other S1 team members.
The Role You Will Have:
- Ensure prompt resolution of user requests, incidents and interactions
- Serve as initial point for all requests and incidents and escalate as needed
- Provide remote and/or in person assistance in hybrid work environment
- Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments
- Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems
- Provide assistance with creating and administrating accounts in SaaS infrastructure
- Perform network troubleshooting to isolate and diagnose common network problems
- Maintain communication with internal team during the problem resolution process
- Assist in keeping track of inventory and making sure all assets and licenses are accounted for
- Responsible for documenting the case notes and technical documentation for future reference
- Troubleshooting problems related to LAN and WAN
You’ll love this job if you’re:
- A confident, dynamic team player. You’ll build strong relationships throughout the organization. You are the face of the Help Desk team.
- Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up-to-date.
- A self-starter who can work both independently and efficiently.
- Driven by problem solving and troubleshooting.
- Flexible. You can change direction quickly and easily adapt to curveballs.
What You Will Bring:
- 1-3 years in a corporate IT Helpdesk role
- Provide in office support Monday - Thursday
- Experience or some knowledge with Mac and Windows management in an enterprise environment using Okta, Google Workspace, Slack, Atlassian Suite( JIRA Software, Confluence), MDM (N-Able, Addigy), AWS (Amazon Web Services) or equivalent tools.
- Experience using remote support tools: ConnectWise or equivalent tools
- Experience or some knowledge with AV solutions and integrations: Google Meet, Zoom Rooms or equivalent tools
- Experience or some knowledge with hybrid environments (Cloud, On-Premise, SaaS)
- Experience or some knowledge with processes including ITIL, Documentation, Change Management and Ticket Management
- Experience or some knowledge with relevant IT technology: VPN, DNS, DHCP
- Ability to be both highly organized with attention to detail but also able to think big picture strategy
- Natural tendency to focus on scalable long-term solutions
- Ability to be available during off business hours (within reason)
What We Have To Offer
- Competitive salary + bonus + equity
- Generous PTO + 11 company holidays
- Open sick time
- 100% covered Medical, Dental, Vision for employees
- 401k with match
- Health & Dependent Care Flex Spending Account
- Paid professional development
- Leadership & growth opportunities
- Virtual company and team building events
The U.S. base salary range for this full-time position is $70,000 - 80,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in U.S. role postings reflect the base salary only, and do not include bonus, equity, or benefits.
System1’s headquarters is located in Marina del Rey, CA with an additional office in Bellevue, WA. Employees near office locations are returning to the office. Location-specific policies and available accommodations will be discussed during the interview process.
System1 allows fully-remote work in the following approved locations: Arizona, Colorado, Connecticut, Georgia, Hawaii, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas. Prospective U.S. employees who live outside of any of these states will need to establish residency in one of the approved states prior to employment. Reasonable accommodations will be provided as applicable.
Equal Employment Opportunity:
System1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
