Job description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
The Implementation Specialist participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s HRC suite. These implementation project activities include requirements analysis and definition, configuration of software, operational and data analysis, testing, and go-live support for our clients. The Implementation Specialist plans, researches, and analyzes the business needs of the customer, and then provides recommendations along with the risks and issues involved with each alternative to the client.
Essential Duties & Responsibilities:
- Develop a deep understanding of our software product and its rich feature set
- Lead multiple deployments at a time, ranging from relatively simple to complex
- Conduct operational reviews to learn about each customer’s critical workflows and operational processes
- Responsible for clients’ onboarding/training process using the implementation project plan/online tools.
- Configure software to best support each customer’s operational needs; find and implement creative workarounds where required
- Lead software training for customers (in person or over video conference)
- Be the primary point of contact for customers to support them during their onboarding period, including troubleshooting issues and reporting them as necessary
- Collaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needs
- Provide ongoing feedback to our Product & Engineering teams about opportunities to improve the product
- Explain the project goals and milestones throughout the implementation process
- Manage and complete projects from the beginning to the end of the implementation lifecycle for all accounts.
- Test new modules as per the client’s requirement. Notify and train clients as needed once the testing is completed in production.
- Identifies and executes on opportunities for improvement in processes and technology
Requirements & Qualifications:
- Bachelor’s degree or equivalent.
- 2+ years of experience in a client-facing role.
- Strong verbal communication, networking, and relationship-building skills are required to achieve new business goals.
- Ability to work independently in a fast-paced, changing environment to prospect and develop new business.
- Strong organizational skills.
- Effective verbal and written communication on the phone and in writing
- Capable of understanding the information needed from others to effectively resolve their issues & needs
- Capable of learning and effectively using new technology
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
