Job description
📢 100% Remote
Who is hear.com?
We are the fastest-growing hearing care company globally 🚀 Since 2012, we’ve redefined hearing care with our unique digital business model. 💻 We’re proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we’ve transformed the lives of hundreds of thousands of customers.
We’re shaping the future of hearing care 🦻🏼, and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can “Hear Well to Live Well.“ 🌎
The Role (Spoiler: It’s Pretty Awesome)
Hate stuffy corporate environments? Want coworkers you actually enjoy in a fun, start-up culture? Cool, us too! We’re looking for enthusiastic Inside Sales Consultants who are passionate about transforming lives through better hearing.
This isn’t just another sales gig – you’ll be a hearing hero, connecting people with solutions that dramatically improve their quality of life. No capes required 🦸♀️ (though we wouldn’t judge if you wore one).
What You’ll Do Daily
Change Lives! (Yes, really!)
- Connect with Customers: Handle a high volume of calls 📞 to warm, pre-qualified leads (#nocoldcalling) to understand each person’s unique hearing needs
- Match People to Solutions: Use your consultative superpowers to recommend the perfect hearing care options
- Schedule Success: Coordinate appointments between customers and our network of awesome partner providers 👩🏼⚕️
- Be a Hearing Journey Guide: Support customers throughout their 45-day trial period, ensuring they’re thrilled with their new hearing experience
What Makes Our Top Consultants Rock Stars
Our most successful team members have:
- Amazing People Skills: Genuine empathy and the ability to connect with customers instantly
- Consultative Magic: Talent for asking the right questions and matching customers with perfect solutions ✨
- Resilient Positivity: Ability to bring energy and enthusiasm to every conversation (#positivevibesonly)
- Problem-Solving Prowess: Creative thinking to overcome objections and find the right path for each customer
- Adaptable Approach: Experience in different customer-facing roles that taught you how to connect with all types of people
What You’ll Need
- Experience That Counts: 2+ years in consultative sales, customer service, or phone-based roles where you’ve helped people solve problems.
- Genuine Empathy: A natural ability to understand and connect with customers. Our top performers genuinely care about improving customers’ lives — not just their own success. The more you care ❤️, the more you’ll thrive.
- Tech Comfort: Familiarity with CRMs (we use Salesforce) and basic digital tools.
- Clear Communication: Knack for explaining things in simple, relatable ways that make customers go “Aha!”
- Dedicated, Private Home Office Setup: Reliable internet (100Mbps+ download, 20Mbps+ upload) and ability to hardwire. We’ll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.) 💻
What We Offer
- Competitive Compensation: Guaranteed base rate of $26.80 per hour plus uncapped commission. Average earnings in the first year are $70K; top performers earn $100K+💸
- Remote, Full-Time Schedule: How would you like to work from home in your jammies on weekends? And guess what? Weekend days are our best days to reach our customers. GREAT for those who really want to have the highest chance of success! Receive a day off (Wed-Fri) and shift preference. Minimum of two weekend shifts per month required. *After successful completion of 90-day training. Company working hours 8AM-8PM.
- Growth Opportunities: Clear paths to advance based on your amazing performance
- The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, and company holidays 🏝️
- Work Hard, Play Harder: From hangouts and team challenges to epic sales competitions (win trips!) and company-sponsored clubs, we keep the fun going. 🎉✈️ #CompetitiveSpirit
You’ll Love This Role If
- You thrive in customer-facing roles across different settings
- You’re driven by goals but never lose sight of the human connection ❤️🔥
- You want work that’s meaningful AND pays well
- You enjoy a supportive team environment that still lets you shine as an individual
Join our mission to create a world where everyone can “Hear Well to Live Well.” Apply now and become part of something special! ✨
This is a year-round hiring position, and applications are continuously accepted.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. “Employment with hear.com is at-will, meaning that either you or the company may terminate employment at any time, for any reason, with or without notice or cause, as permitted by law.
