Job description
Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram’s all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it’s working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.
Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
About the Role
As an Integrations Engineer, you’ll own the technical relationship with our largest enterprise customers, guiding them from first demo to full deployment and beyond. This hybrid role blends pre-sales engineering, implementation leadership, and ongoing technical support, making it ideal for someone who thrives at the intersection of product, engineering, and customer success.
What You’ll Do:
- Act as the technical partner to Sales during discovery and demo cycles, shaping scalable integration plans.
- Lead technical onboarding and implementation projects from kickoff through go-live.
- Design, document, and manage customer API integrations (RESTful APIs, webhooks, and ETL workflows).
- Coordinate with internal Engineering and Product teams to deliver customized, performant solutions.
- Deliver technical training, troubleshoot issues, and support configuration/integration challenges.
- Serve as the long-term technical point-of-contact for enterprise clients, including during QBRs and roadmap planning.
Who We’re Looking For:
- 3–6 years in a technical customer-facing role (e.g., Solutions Engineer, Sales Engineer, Implementation Specialist).
- Experience integrating SaaS platforms using REST APIs, webhooks, or ETL pipelines.
- Proficient in tools like Postman, API gateways, and data mapping tools.
- Familiarity with authentication protocols (OAuth2, JWT), and API versioning best practices.
- Comfortable reading/writing basic scripts or queries (e.g., Python, SQL, or JavaScript).
- Project management experience—able to handle timelines, dependencies, and stakeholder communications.
- Excellent written and verbal communication skills, with the ability to explain complex technical topics to a non-technical audience.
Nice to Have:
- Experience at a startup or growth-stage SaaS company, especially in healthcare, healthtech, or fintech.
- Familiarity with common healthcare data formats (e.g., X12).
- Understanding of EHR/PM systems (such as Crystal PM, RevolutionEHR, or Eyefinity).
- Exposure to tools like GitHub, Jira, Confluence, and HubSpot.
- Prior involvement in security reviews, SOC2/ISO compliance processes, or RFP responses.
- Experience with customer data migrations or middleware platforms (e.g., Zapier)
Anagram offers employees:
- Industry-leading compensation including salary and equity ownership
- MacBook, monitor, and all the technologies you need to succeed
- Medical & Dental Insurance
- 401k
- Fast-paced startup environment
- Remote first company
Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to [email protected].
