Job description
IT ClientOps Support Associate
(Pittsburgh - US)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our IT team is dedicated to build and operate the infrastructure and services that host the Ivalua solution for our clients as well as provide our employees with all the required IT resources to conduct their job. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.
With over 50 global team members, the IT team needs to keep growing to satisfy demanding customers.
ROLE:
Here at Ivalua, we are currently looking for a IT ClientOps Support Associate.
WHAT YOU WILL DO WITH US
- At least 3+ years of relevant experience
- Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build & deployment issues
- Assist in troubleshooting issues as they arise with ability to prioritize
- Provide technical support on-site or via phone or email
- Analyze system, application, network and other logs and identifies potential issues with the Ivalua Solution
- Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshoot
- Collaborate and contribute on technical initiatives
- Create proper documentation, diagrams and other detailed instructions and procedures
- Bachelor Degree preferably in a computer-related major
- Experience working with different types of Windows servers in all environments (Dev,Test, Pre-Prod, Prod)
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- Some PowerShell/CLI/scripting languages experience
- Ability to debug scripts, analyze, create and modify scripts if needed
- Deep knowledge of Microsoft Windows Server, IIS, ASP.Net Applications, Hosting,
- Good knowledge of client/server and network architecture, XML (web.config), sFTPSQL Server mid-level understanding
- Comfortable investigating issues by reading logs, requests, execute root cause analysis
- Ability to interact with the Ivalua IT team members to support, troubleshoot and solve network, protocol, firewall and application software issues
- Communicate clearly and concisely with others, orally and in writing
- Good Computer and network security awareness
- Able to translate technical issues to non-technical audiences for approach, outages, changes, testing
- Detail-oriented and organized, able to pay attention to procedures and create proper documentation
- The work may sometimes require working out of standard business hours, if needed
- Professional Certifications in Microsoft MCSA/MCSE, CompTIA‘s A or Network a strong plus
- Participation in SOC audit is a plus
- Site-to-Site VPN and whitelisting knowledge
- Good troubleshooting knowledge of x509 certificates, and asymmetric key encryption (TLS, PGP, RSA) and security certificates in general
- Familiarity with SMTP technologies (SPF, DKIM, DMARC, etc)
Soft Skills :
- Team player attitude, able to collaborate and interact with others in a professional and effective manner
- High Sense of urgency for production issues
- Ability to prioritize, follow up, work independently or as a part of a team and meet deadlines
- Proactivity to propose enhancements
- Excellent problem-solving skills
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We’re a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work
- Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.
Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.
Title: IT ClientOps Support Associate
Base Range : $52,500-$87,500
Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
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