Job description
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.
If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.
What You’ll Do:
- Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
- Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
- Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
- Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
- Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
- Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
- Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
- Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.
What We’re Looking For:
- 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skills—especially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision.
- Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
Bonus Points For:
- Experience with Okta, Auth0, or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g., Bash, Python, or AppleScript).
- Exposure to endpoint detection, compliance tooling, and IT auditing best practices.
