Job description
Our client is a dynamic marketing agency specializing in influencer strategy and digital campaigns that connect brands with their target audiences effectively. They are seeking a Junior Account Manager to support client success by managing key relationships, ensuring flawless campaign delivery, and driving account growth. This is a great opportunity for a proactive individual with a strategic mindset and excellent communication skills to contribute to client satisfaction and business expansion.
Location:
Fully-Remote (Work from Home), 9 AM - 6 PM EST
Key Responsibilities
Account Growth:
Identify and capitalize on opportunities to grow client accounts by collaborating with internal teams to develop tailored strategies.
Present upsell and cross-sell opportunities based on a thorough understanding of client needs and objectives.
Campaign Oversight:
Lead the execution of client campaigns, ensuring delivery on time, within scope, and exceeding expectations.
Work cross-functionally with Talent, Operations, and other teams to coordinate campaign elements and troubleshoot issues.
Client Relationship Management:
Serve as the primary point of contact for assigned clients, building strong relationships through proactive communication.
Understand clients’ business challenges and industry trends to provide strategic guidance and solutions.
Contract Renewals and Retention:
Manage contract renewal negotiations, aiming to maximize retention and minimize churn.
Implement client retention strategies and maintain high renewal rates.
Data Entry and Record Keeping:
Maintain accurate and timely data entry for client information, campaign details, and performance metrics.
Organize and categorize records to ensure easy retrieval and reference.
Additional Responsibilities:
Collaborate on contract reviews with leadership to ensure accuracy and compliance.
Attend client calls when necessary to gather insights and report back to senior team members.
Qualifications
Experience:
- 2+ years in account management, client services, or a related role within marketing or advertising.
Skills:
Strong communication and interpersonal skills, able to build trust and manage client expectations.
Detail-oriented with excellent organizational and data management abilities.
Strategic thinker with a focus on driving client growth and satisfaction.
Comfortable working collaboratively across internal teams and with external stakeholders.
Knowledge:
Understanding of influencer marketing, digital campaigns, or similar marketing disciplines is a plus.
Familiarity with contract processes and client retention strategies preferred.
What Success Looks Like
Achieving at least 20% annual growth in revenue from existing client accounts through upselling and cross-selling.
Maintaining a client retention rate of 95% or higher with strong client satisfaction feedback.
Delivering 90%+ of client campaigns on time and within scope, meeting or exceeding expectations.
Building strong, trust-based relationships with clients, acting as a reliable partner.
Collaborating effectively with internal teams to ensure seamless execution and positive client outcomes.
Opportunity
This is an exciting role to join a forward-thinking marketing agency that values client success and innovative digital strategies. You will gain hands-on experience managing diverse client portfolios, shaping campaign delivery, and driving business growth. If you are motivated by client satisfaction, strategic account development, and collaborative teamwork, this role offers significant growth potential and professional development.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
