Job description
Top Reasons to Work with Us:
- Be part of our team that is first to market and the future of warranty claims processing
- 100% Remote opportunity
- Competitive salary + bonus + home office stipend
- Free employee health insurance
- 401K with employer match
- Chance to work with first-of-its-kind AI/ML technology
- Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive
Position Purpose:
As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
What You Will Be Doing
- Serve as an OEM and technical subject matter expert
- Lead a team of Warranty Administrators by providing guidance and support on a daily basis
- Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
- Maintain OEM training and/or certification, if applicable
- Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
- Facilitate team meetings
- Participate in Sales calls and Kickoff meetings
- Demonstrate a service culture that prioritizes customer satisfaction
- Model, train, and coach expectations to deliver the service standard
- Participate in interviewing and selecting talent
- Reviewing, developing, and evaluating talent
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
- Serve as second-tier support for client escalations from Warranty Administrators
- Scheduling Warranty Administrators and ensuring there is coverage/back-up
- Keep the team motivated
- Review each admin’s accounts on a weekly basis
- Verifying EOM billing
- Proactively coach employees as needed
What You Need for This Position
- Prior experience as a Warranty Administrator
- A passion for people
- Strong communication skills and professional writing skills
- A desire to find solutions
- Strong sense of self-awareness and people management skills
- Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
- Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the “Recipe for Success” tools and principles. This will be done through a live skills demonstration during the job interview.
- Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.
Nice to Have
Previous management or leadership experience
Benefits that take effect the 1st of the following month
100% employee covered medical
401k with employer match
PTO
Stock options
We recognize 10 holidays (6 major, 4 floating)
Home office stipend
