Job description
More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.
Summary:
The Cell Therapy Platform Lead will head the strategy, development, and implementation of Orca Bio’s digital ordering and coordination platform, ensuring it effectively supports key customer workflows such as ordering, scheduling, and delivery. This role serves as the business owner of the platform, driving cross-functional collaboration, managing project execution and budget, and ensuring alignment with customer needs and internal processes. This function will also oversee the end-to-end experience of the customer in using and adopting the platform, lead feedback-driven improvements, and implement tools and training to enhance customer support, usability and satisfaction. A seamless, customer-centric platform experience relies on strong customer engagement, effective integration with business processes, high platform performance, and scalable infrastructure.
Responsibilities
Cell Therapy Ordering and Coordination Platform
Serve as the business lead for requirements gathering, design, development, and implementation of Orca Bio’s digital ordering and coordination platform for cell therapy.
Partner closely with the technical team to convey functional requirements, manage development priorities, oversee project timelines, ensure quality, and coordinate platform deployment.
Oversee and manage the project budget to ensure alignment with business objectives and resource efficiency.
Ensure the order management workflow and patient journey are accurately captured and integrated into the platform, with a focus on meeting key customer needs.
Provide strategic input on platform scalability, functionality, and system interfaces, informed by business and customer feedback.
Serve as the key liaison across internal functions (e.g., commercial, medical, logistics, manufacturing) to gather and align cross-functional requirements, ensuring accurate development and seamless end-to-end integration.
Develop and maintain user-facing documentation and training materials to support internal teams and external partners.
Platform Interaction & Customer Integration
Own the end-to-end user and customer experience on the platform, ensuring that functions like ordering, scheduling, and delivery are seamlessly integrated.
Align the platform’s digital interface capabilities with overall treatment center support strategies, including omnichannel customer service workflows.
Lead structured user feedback initiatives such as focus groups to gather insights and drive rapid-cycle improvements for optimal workflow integration.
Continuously refine training programs based on user feedback and identified pain points to enhance platform adoption and satisfaction.
Translate key insights from treatment center interactions into broader improvements across customer-facing programs, systems, and processes.
Platform Performance & Continuous Improvement
Design and implement systems for continuous monitoring of customer experience metrics and platform performance.
Oversee lifecycle management of critical customer touchpoints to ensure a cohesive experience.
Develop tools, resources, and support systems that simplify interactions and reduce burden on both customers and internal teams.
Establish and maintain business and platform continuity strategies to ensure uninterrupted customer access to Orca Bio products and services.
Qualifications
Education & Experience
8+ years of experience in healthcare, biotech, or pharma industries, with at least 3-5 years in a leadership role focused on product/platform management, digital health solutions, institutional engagement, or customer experience.
Experience in cell therapy or other complex, highly specialized therapeutic areas is preferred.
Domain & Functional Expertise
Experience leading or collaborating on digital solutions that support customer engagement, ordering platforms, or operational workflows in healthcare or life sciences.
Experience developing and executing customer experience strategies in institutional healthcare settings such as academic medical centers or transplant programs.
Deep understanding of treatment center workflows, including order fulfillment in the context of cell or gene therapies. Knowledge of apheresis coordination and logistics is a plus.
Strong familiarity with software development processes, functional requirements gathering, and agile or cross-functional implementation models. Familiarity with Salesforce is a plus.
Strategic & Cross-Functional Leadership
Skilled at aligning onboarding and platform strategies with broader commercial objectives, messaging, and field execution.
Demonstrated ability to work across multiple functions of the business as well as with technical teams to integrate user and business needs into scalable solutions.
Experience managing complex projects and budgets while delivering against cross-functional goals and timelines.
Customer-Centric Mindset
Strong customer orientation with the ability to gather, analyze, and act on user insights to improve experience and platform usability.
Excellent communication and leadership skills; capable of translating customer needs into actionable business and technical solutions.
Other Requirements
Ability to travel up to 30% to treatment centers, customer onboarding sessions, and technical alignment meetings.
Comfortable operating in a fast-paced, high-growth, demanding environment with a mission-driven culture.
Who we are
We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.
We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.
We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.
We maintain a start-up culture of camaraderie and leadership by example, regardless of title.
We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.
Notice to staffing firms
Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.
