Lead Engagement Manager

Job description

The Professional Services Data Practice team is a growing practice that offers its clients transformation and a competitive edge. The Lead Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales to delivery. The Lead Engagement Manager will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex, large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope is critical to the Lead Engagement Manager’s role.

Work location: Remote in the U.S.A.

Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week.

Key Responsibilities

• Lead the design and implementation of enterprise-grade systems that carry a significant impact on the client’s business within our professional services umbrella, including cloud-native development services and enterprise migration and data management services.
• Work with cross-functional teams to understand the customer’s business and objectives, to ensure Rackspace successfully delivers the right solutions and products for them, at the budget required.
• Project Management responsibilities as defined in PMBOK and Agile manifesto, including but not limited to: initiation activities, scoping, creating program plans, directing project teams, maintaining budget, leading risk and issue management, tracking actions and interdependencies, leading agile ceremonies and program status calls
• Familiarity with delivering projects to statements of work, detailed scope, and budget management.
• Ethical accountability for strategic customer goals and messaging, reliable and accurate financial management, comprehensive risk and issue forecasting, and reporting on regular delivery of value.
• Oversee and monitor the work of program staff, providing delivery support and direction.
• Understand and navigate commercial partnerships, including subcontracting and cloud vendor contracts/funding.
• Ensure Rackspace PMO delivers organizational value through thought leadership, process excellence, and reporting of critical KPIs and data.
• Assist the PMO lead by mentoring and onboarding newer team members, and assisting with recruitment as required.

Skills

• Excellent oral and written communication skills with a track record of interacting with both business and technical staff at all levels, including regular contact at the senior executive level.
• Possesses exceptional problem-solving skills, strong business judgment, and notable experience collaborating in hybrid teams.
• Your influencing and interpersonal skills will be crucial to drive the program’s success. All projects involve cross-functional teams; the ability to communicate the right way at the right time to the right people is critical.
• You are a self-starter technical leader with a shown ability to execute both strategically and tactically.
• Excellent interpersonal skills, including mentoring, coaching, collaborating, and team building. You should be customer-focused with a passion for the cloud, partnering closely with peers, developers, and customers to create solutions, while simultaneously accountable for strategic goals.
• Solid analytical, planning, and interpersonal skills with the ability to handle complex demands.
• Ability to establish/maintain a high level of customer trust and confidence.
• Strong experience in SDLC with expert knowledge of both Agile and traditional project management principles and practices.
• Strong ability to evaluate program performance metrics, as well as diagnose and resolve issues.
• Experience with technical design discussions and the ability to summarize complex topics and options.
• Ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership.
• Engage individuals and teams located across multiple geographies and or cultures.
• Lean into ambiguity or conflicting priorities to succeed in a fast-paced environment.
• Ability to toggle between lead and team member, providing direction and mentoring to others where needed.

Qualifications and Experience

• Bachelor’s Degree in a field related to the role required. At the Manager’s discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required.
• A minimum of 5 years of experience managing large (over 25 people), complex, and lengthy (18+ months) programs through a full lifecycle in the technology industry, within a customer-facing professional services/consulting environment.
• A minimum of 12 years of experience as a project manager is required with a proven track record of managing end-to-end delivery of complex, large-scale projects.
• At least 5 years of hands-on Agile experience, acting as Scrum Master, including scrum-of-scrums/scaled agile projects.
• At least one of the following certifications is required: Project Management Professional (PMP)® certification, CompTIA Project+ certification, Professional Scrum Master (PSM), Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent.
• At least one public cloud platform foundational cert is preferred: AWS, Microsoft Azure, or GCP.
• Extensive knowledge of program management disciplines, methodologies, best practices, and tools.
• Strong communication skills; experience regularly presenting to executives.
• Familiarity with public cloud technologies, software development, networking infrastructure, data, and/or security.
• Highly proficient with JIRA and other Atlassian tools, or other board- and card-style Agile management tools.
• Highly proficient with Salesforce. Salesforce PSA experience preferred.
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with a results-oriented, proactive management approach.
• Ability to learn on the job quickly and desire to develop expertise in public cloud platforms, cloud data warehousing, and cloud reporting platforms.

Physical Demands

• General office environment: no special physical demands required.
• May require long periods of sitting and viewing a computer monitor.
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for ²⁴⁄₇ operations.

Travel

• Occasional domestic/international travel, less than 10%

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

The anticipated starting pay range for Colorado is: $143,700 - $210,760

The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400

The anticipated starting pay range for California, New York City, and Washington is: $167,400 - 245,520

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of a bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Work location: Remote in the U.S.A.

Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.