Job description
ZigZag is looking for a Lead Programmatic Manager /Technical Project Manager Lead to join our team! *The working schedule of this role is possible to working in a different timezone: LATAM, MENA, SEA, AU,
We are seeking an experienced and proactive Programmatic Manager/Technical Account Manager Lead (TAM-L) to support our growing portfolio of business partners. As a Programmatic Manager/TAM, you will serve as a technical expert, problem solver, and trusted partner, ensuring that clients unlock the full value of our behavioural intelligence and media activation capabilities.
About our Client:
Our client is a global leader in behavioural pattern intelligence. Using their proprietary cognitive AI, we process vast volumes of real-world digital behaviours to generate actionable insights across finance, healthcare, government, and advertising. Their flagship/platform transforms how brands understand, engage, and activate audiences — in real time, without cookies, declared data, or outdated panels.
Their mission is to harness the power of Cognitive AI to decode and map human behaviour on the Open Web & walled gardens, transforming billions of unstructured signals into actionable audience intelligence.
Key Responsibilities
- Lead and manage a team of Technical Account Managers supporting clients across programmatic platforms and our platform’s ecosystem.
- Act as the senior IC (Individual Contributor) alongside the Head of Trading, ensuring every campaign is launched, tracked, and optimised with precision.
- Provide escalation support for complex technical and delivery issues, spanning PMP setups, tag troubleshooting, DSP/SSP integration, and campaign underdelivery.
- Oversee QA processes, platform SOPs, and delivery workflows — ensuring every activation meets internal standards.
- Collaborate with product, trading, and insights teams to proactively resolve operational bottlenecks and enhance platform usage.
- Onboard, coach, and upskill junior TAMs to build a world-class technical service culture.
- Ensure timely reporting, platform usage documentation, and internal feedback loops are closed.
- Contribute to platform process development, automation planning, and solution design in support of commercial growth.
Requirements:
- 5+ years’ experience as a hands-on TAM, Programmatic Trader, or Technical Lead.
- Min. 3+ years of people management experience — including mentoring junior talent and building high-performance teams.
- Deep expertise with DSPs (DV360, The Trade Desk, Amazon), SSPs (OpenX, PubMatic, Index Exchange), and campaign QA processes.
- Strong knowledge of PMP setup, pixels, ad tags, bid strategies, and troubleshooting delivery issues.
- Operational excellence — you spot edge cases, prevent errors, and ensure no ball is dropped.
- Strategic prioritisation — you know which fire to put out and when to delegate or escalate.
- Strong communicator — able to interface across technical, operational, and commercial teams.
You’re a Great Fit If You:
- Lead from the front — you solve issues, not just assign them.
- Take ownership with zero ego and high accountability.
- Build confidence and capability in your team, leading with empathy and clarity.
- Take joy in getting things right, getting them live, and making them work.
- Thrive in a fast-paced environment where ambiguity and scale go hand-in-hand.
- Want to be a builder, not just a manager, but a platform shaper.
Why Join Us?
- Work on the cutting edge of AI, behavioural intelligence, and programmatic media.
- Be a foundational leader shaping how our technical delivery model scales globally.
- Collaborate with product and trading leaders, driving innovation in real-time audience marketing
